Extreme Weather Shelter Site Staff - Lynnwood

Volunteers Of America Western Washington•Sultan, WA

8d•$25 - $27

About The Position

The Extreme Weather Shelter Site Staff provides front-line services at the South Snohomish County Extreme Weather Shelter in Lynnwood. Under the direction of the Shelter Services Program Manager, staff support shelter operations during severe cold, excessive heat, hazardous air quality, storms, and other weather-related activations identified by Snohomish County and local partners. This on-call position includes shelter setup and closure, guest check-in and support, volunteer coordination, supply and meal service, safety monitoring, documentation, conflict de-escalation, and emergency response. Hours vary by activation and may include daytime, early morning, evening, or overnight shifts with limited notice.

Requirements

Commitment to serving people experiencing homelessness, including individuals experiencing mental health concerns, substance use, trauma, and disability.
Strong communication, interpersonal, problem-solving, conflict-resolution, and de-escalation skills.
Ability to maintain professional boundaries.
Ability to remain awake and alert during overnight shifts.
Ability to respond to on-call assignments during extreme weather.
Basic computer proficiency with Microsoft Word and Excel, email, electronic forms, web-based portals, and internet navigation.
Ability to become an approved agency driver and operate an agency passenger van on an as-needed basis.
Ability to perform the essential functions of the position, with or without reasonable accommodation.

Responsibilities

Respond to shelter activation notices and report to the assigned location as scheduled.
Set up, operate, clean, and close the shelter according to procedures for the specific activation.
Prepare and maintain guest check-in, sleeping or cooling, food-service, supply, and safety areas.
Greet, check in, and orient guests to shelter expectations, services, schedules, safety procedures, and departure requirements.
Complete required guest, shift, incident, and transportation documentation accurately, promptly, and confidentially.
Distribute approved supplies and assist with food and beverage setup, service, storage, and cleanup.
Remain awake and alert while monitoring shelter activities, guest areas, entrances, exits, restrooms, and shared spaces.
Maintain a safe, welcoming, and professional environment that supports guest dignity, privacy, and access to services.
Identify and respond to medical, behavioral, environmental, and safety concerns using de-escalation, emergency procedures, and appropriate outside resources.
Maintain guest and program confidentiality.
Provide direction to volunteers and work cooperatively with staff, partners, host-site representatives, emergency responders, and community members.
Communicate important operational and safety information during shift changes and promptly report incidents, hazards, damage, maintenance concerns, and supply needs.