Monroe Extreme Weather Shelter Site Lead

Volunteers Of America Western Washington•Everett, WA

8d•$32 - $34•Onsite

About The Position

The Monroe Extreme Weather Shelter Site Lead coordinates daily operations at the Monroe Extreme Weather Shelter. Under the direction of the Shelter Services Program Manager, the Site Lead supports shelter activations during severe cold, excessive heat, hazardous air quality, storms, and other weather-related conditions identified by Snohomish County and local partners. This on-call position provides onsite leadership, coordinates staff and volunteer assignments, monitors guest and facility safety, and ensures that shelter operations and documentation follow established procedures. The Site Lead also performs direct shelter duties, supports staff in responding to guest needs, and maintains communication with the Program Manager and host site. Hours vary by activation and may include daytime, early morning, evening, or overnight shifts with limited notice. The role operates in a congregate shelter environment and may require using personal protective equipment and working outdoors in inclement weather. The position requires standing, walking, moving supplies or equipment, and lifting up to 30 pounds, with or without reasonable accommodation.

Requirements

Commitment to serving people experiencing homelessness, including individuals experiencing mental health concerns, substance use, trauma, and disability.
Ability to provide clear direction, training, coaching, and support to staff and volunteers.
Strong communication, organizational, interpersonal, and problem-solving skills.
Demonstrated ability to use de-escalation, conflict resolution, and sound judgment during emergencies and stressful situations.
Ability to maintain professional boundaries, protect confidentiality, and model respectful and nonjudgmental service.
Ability to work independently, prioritize responsibilities, and communicate concerns promptly.
Ability to remain awake and alert throughout overnight shifts.
Ability to respond to on-call assignments and report to the shelter during extreme weather.
Basic computer proficiency with Microsoft Word and Excel, email, electronic forms, web-based portals, and internet navigation.
Ability to prepare clear, factual, accurate, and timely incident reports and shift summaries.
Must be at least 18 years old and successfully complete a pre-employment background check.
Ability to work in a congregate shelter environment, use required personal protective equipment, and work outdoors in inclement weather as needed.
Ability to perform the essential functions of the position, with or without reasonable accommodation, including standing, walking, moving supplies or equipment, and lifting up to 30 pounds.

Nice To Haves

Experience in homelessness services, social services, or a related setting is preferred.

Responsibilities

Respond to activation notices and coordinate onsite operations according to the approved shelter schedule and procedures.
Coordinate staff and volunteer coverage with the Program Manager and promptly report absences, coverage gaps, or operational needs.
Conduct shift briefings, assign responsibilities, and ensure coverage of guest check-in, monitoring, food service, cleaning, and other essential functions.
Orient, train, and support staff and volunteers in shelter procedures, guest engagement, documentation, and emergency response.
Monitor completion of assigned duties, provide timely guidance, and communicate staff performance concerns to the Program Manager.
Oversee and participate in shelter setup, operation, cleanup, and closure.
Greet and orient guests to shelter expectations, services, schedules, safety procedures, and departure requirements.
Monitor shelter capacity, guest flow, and completion of required intake paperwork.
Maintain a safe, welcoming, and professional environment that supports guest dignity, privacy, and access to services.
Remain awake and alert while conducting regular safety checks of guest areas, entrances, exits, restrooms, and shared spaces; document rounds as required.
Respond to guest concerns, conflicts, and medical, behavioral, or environmental emergencies using de-escalation and established procedures.
Coordinate with law enforcement, fire, emergency medical services, and other resources when needed; document incidents and obtain responding agency report numbers when available.