Seasonal Client Service Associate

Jackson Hewitt•LaGrange, GA

About The Position

Jackson Hewitt is hiring a Seasonal Client Service Associate to help create an exceptional experience for clients. No experience is required; paid training, tools, and hands-on support are provided. The role involves welcoming clients, assisting with intake and document organization, handling basic data entry and appointments, and supporting Tax Pros and office operations. It offers hourly pay, bonus opportunities, and flexible scheduling. Tax training and continuing education are available to people interested in becoming Tax Pros, with potential career growth into Tax Pro, Office Manager, Area Manager, and other roles.

Requirements

Strong communication and people skills.
Basic computer proficiency.
Ability to learn quickly.
Dependability and ability to thrive in a fast-paced environment.

Nice To Haves

Previous customer service, retail, hospitality, office, or sales experience is a plus but is not required.
Tax expertise or experience is welcomed.

Responsibilities

Welcome clients and create a positive first impression.
Start the client intake process.
Scan and organize tax documents.
Perform basic data entry accurately.
Schedule and confirm appointments.
Answer phones and follow up with past and potential clients.
Keep clients informed and engaged during wait times.
Assist with local marketing efforts.
Support Tax Pros with day-to-day office needs.
Help deliver an exceptional client experience.

Benefits

Opportunity for advancement
Training and development
Wellness resources
Company parties
Employee discounts
Flexible scheduling
Paid training
Hourly pay with bonus opportunities
Early wage access with ZayZoon
24/7 telehealth and mental wellness support
Corporate discounts
Personal, friends, and family tax preparation discounts (terms apply)
Tax training and continuing education for those interested in becoming a Tax Pro