Seasonal Benefits Associate

LanguageLine Solutions

3d•Remote

About The Position

At Health Advocate, we’re on a mission to simplify healthcare and empower individuals to make confident, informed choices about their benefits. We don’t just provide answers—we create solutions. If you’re passionate about helping others, providing exceptional service, and making a real impact, this is your opportunity to be part of something bigger. As a Benefits Associate, you’ll be the trusted guide for our members, helping them navigate their benefit options, resolve concerns, and find the right healthcare solutions. You’ll work with a team driven by compassion, problem-solving, and a shared vision of making healthcare easier for everyone we serve. This position is primarily sedentary, requiring prolonged sitting while performing administrative tasks. The role involves extensive use of a computer for typing, mouse navigation, and reading information on a screen for extended periods. Frequent phone use is required for communication with team members, clients, or external parties. Essential physical functions include fingering, grasping, pulling hand-over-hand, and repetitive motions necessary for navigating software, entering data, and interacting with electronic documents. The role requires strong concentration, attention to detail, and the ability to complete tasks accurately. Critical thinking and problem-solving skills are essential to address issues that may arise in day-to-day duties. Effective verbal and written communication skills are needed for responding to inquiries and collaborating with others. This position is fully remote and requires a home office environment with appropriate lighting, a computer, and phone access. The workspace should be free from distractions to ensure effective focus and productivity during work hours. Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need. Our Health Advocates are the heart of our business. Every day, they do important work that guides people to better health and truly improves their lives. You have to have heart to do what we do. If you are dedicated to helping people, looking for meaningful work, and excited about doing a job that is truly life-changing—for you and for the people that you help—apply today!

Requirements

At least one year of customer service or benefits experience.
Excel at listening, empathizing, and explaining complex topics clearly.
Able to multi-task, manage inquiries efficiently, and keep track of critical details.
Comfortable using MS Word, Excel, and internal systems to research and document information.
Eager to gain expertise in benefits administration, healthcare plans, and insurance coordination.
Comfortable handling a high volume of inbound calls while maintaining quality, accuracy, and exceptional customer service.
Able to navigate multiple systems simultaneously while actively listening and responding to member needs.
A private, HIPAA-compliant workspace where confidential member information cannot be viewed or overheard by others.
Sufficient desk space to accommodate a dual-monitor workstation, keyboard, mouse, headset, and other company-provided equipment.
A workspace that is professional and suitable for webcam use during meetings, training, and coaching sessions.
A reliable wired high-speed internet connection with a minimum download speed of 200 Mbps and upload speed of 100 Mbps.
The ability to work in a distraction-free environment free from excessive background noise that could impact member experience, productivity, or privacy compliance.

Nice To Haves

Experience in healthcare, insurance, benefits administration, Medicare, COBRA, or customer service environments is strongly preferred.

Responsibilities

Answer incoming calls and emails, providing clear explanations about benefits, costs, and provider options.
Help members compare benefits during open enrollment, life changes, and coverage updates, ensuring they make the best decisions for their health and financial needs.
Assist members in resolving benefit-related issues, researching plan details, and ensuring they receive the care they need.
Place outbound calls for issues requiring further research, ensuring members receive timely updates and resolutions.
Stay informed on commercial plans, Medicare coordination of benefits, and group health plan structures to provide accurate, up-to-date guidance.