Benefits Associate

LanguageLine Solutions

3d•Remote

About The Position

At Health Advocate, we're on a mission to simplify healthcare and empower individuals to make confident, informed decisions about their benefits. We don't just answer questions—we solve problems, provide guidance, and make a meaningful difference in people's lives every day. As a Benefits Associate, you'll serve as a trusted resource for members navigating healthcare, insurance, and employee benefit decisions. Whether assisting someone during open enrollment, helping them understand complex benefit options, or resolving an urgent issue, you'll have a direct impact on improving the member experience. This isn't just a call center role—it's an opportunity to become a trusted advocate and problem solver. The healthcare system is complex, leading to frustration, stress, and lost time and money. Often, people don’t know where to call when they need help with their healthcare, which leads to them not getting the care they need when they need it. Health Advocate makes healthcare easier for organizations, their employees, and their employees’ family members. Since 2001, we have been making it easier for people to take control of their health and well-being by personalizing and simplifying the experience. We are proud to deliver services that reduce healthcare costs, support businesses, enrich the workplace, and empower healthy change. Using a combination of personalized help from our compassionate team, proprietary technology, and advancements in data science and machine learning, we help people get the care they need, and make healthy lifestyle choices, when they need it. Our Health Advocates are the heart of our business. Every day, they do important work that guides people to better health and truly improves their lives. You have to have heart to do what we do. If you are dedicated to helping people, looking for meaningful work, and excited about doing a job that is truly life-changing—for you and for the people that you help—apply today!

Requirements

Minimum one year of customer service, healthcare, insurance, or employee benefits experience
Experience in a call center environment preferred
Strong communication, listening, and problem-solving skills
Ability to explain complex topics in a simple, easy-to-understand manner
Organized, detail-oriented, and comfortable managing multiple priorities
Proficient with Microsoft Office and technology platforms
Passion for delivering exceptional service and building trust with members
A private, HIPAA-compliant workspace with a door or other means of preventing unauthorized access to confidential information
Sufficient desk space to accommodate a dual-monitor workstation and related equipment
Reliable high-speed internet service with a minimum download speed of 200 Mbps
The ability to work independently in a professional home office environment free from distractions during scheduled work hours

Nice To Haves

Benefits Administration
Employee Benefits Enrollment
Health Insurance
Medicare
COBRA Administration
Healthcare Navigation
Employee Advocacy
Insurance Customer Service
Healthcare Contact Centers

Responsibilities

Answer incoming calls and inquiries while providing accurate information about benefit plans, costs, provider options, and enrollment decisions.
Help members compare plan options during open enrollment, life events, new hire enrollment periods, and coverage changes.
Research complex benefit issues, identify solutions, and ensure members receive the support they need.
Manage unresolved issues through completion, providing proactive updates and ensuring a positive member experience.
Assist members with medical, dental, pharmacy, vision, COBRA, Medicare, FSA/HSA, and other benefit-related questions.
Deliver an excellent member experience while meeting performance, quality, and productivity standards.