Seasonal Assistant - Information Technology

First American Bank • Tampa, FL

2d • Onsite

About The Position

This Seasonal Assistant will work alongside multiple technical teams within the Data Center. Through rotational assignments across IT and Information Security, the Seasonal Assistant will develop a well-rounded understanding of how technology teams collaborate to handle security incidents and security log review. This role offers hands-on exposure to enterprise systems, support on security incidents, working various security alerts, and documentation standards—all while contributing to day-to-day activities under the guidance of experienced technical staff.

Requirements

• High school diploma or equivalent required.
• Currently pursuing a degree in Computer Science, Information Systems, Cybersecurity or a related technical field.
• Interest in software, automation, or IT operations.
• Basic understanding of technical concepts such as systems, applications, or programming fundamentals.
• Ability to learn new tools, processes, and technologies quickly.
• Must be professional, comfortable speaking with external and internal contacts with a demonstrated ability to tailor the message appropriately to the audience and situation effectively.
• Demonstrated ability to convey thoughts and ideas effectively and succinctly via written formats, including emails, letters, and electronic platforms. Maintain professional standards relating to spelling and grammar.
• Maintain credibility through professional demeanor, appearance, and presence by modeling standards appropriate to our environment and industry.
• Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach.
• Use sound professional judgment to balance the interests of the organization and customer, understanding and using available resources to mitigate risks.
• Proficiency with Microsoft 365 products and applications, including the ability to effectively prepare or review documents, procedures, and reports.
• Demonstrated ability to learn new systems and applications, as well as the ability to understand, adapt and adjust responsibilities/workflows as a result of system upgrades.

Nice To Haves

• Coursework or personal projects related to programming, testing, or support is a plus but not required.

Responsibilities

• Assist with routine daily operational and support activities.
• Participate in monitoring, maintenance, or validation of systems, applications, or automation processes.
• Work assigned tickets, tasks, or requests following documented procedures.
• Support remediation efforts related to system maintenance, quality findings, or vulnerabilities.
• Assist with security incident response and writing up incident analyst comments.
• Contribute to updating, migrating, or organizing technical or system documentation.
• Adhere to and learn security incident response, log reviews, Kibana tools, and change management tools and best practices.
• Specific responsibilities may vary based on departmental rotation and work needs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED