Information Technology Assistant

Loyola-Notre Dame Library • Baltimore, MD

17h • $42,000 - $44,000 • Onsite

About The Position

The Information Technology Assistant supports, maintains, and updates Loyola Notre Dame Library’s hardware and software, educational technologies, staff computing, and makerspace equipment. This role supports the ongoing maintenance of the Library’s Innovation Station makerspace, creates strong documentation for technical resources, and maintains an inventory of hardware. The Information Technology Assistant supervises and trains a student Technology Help Desk team and actively participates in strategic technology initiatives.

Requirements

• Familiarity with makerspace technologies, equipment, and software
• Ability to design, develop, and deliver effective training sessions, documentation, workshops, and instructional materials for diverse user groups
• Proven ability to take initiative and work independently and collaboratively
• Excellent problem-solving and analytical skills
• Strong interpersonal, writing, and communication skills, and the ability to work effectively with diverse groups of people
• Demonstrated excellent customer service skills when interacting with faculty, staff, students, and community members

Nice To Haves

• Bachelor’s degree or; Commensurate experience in computer science, makerspace technology, or information technology.

Responsibilities

• Provides general support and maintenance for all staff and library technology, and manages the unit’s Sysaid ticketing system/inventory
• Becomes an expert user on all makerspace equipment and leads others in the training and use of equipment
• Maintains makerspace equipment to ensure safe and reliable operation, repairs equipment issues promptly, and escalates issues to the Information Technology Specialist as needed
• Provides general support for makerspace technology, assisting users with project troubleshooting and best practices, responding to unit communications and escalating issues when needed
• Provides technology support for onsite events, including workshops, orientations and pop-up classes
• Manages a student help desk team of 2-4 student assistants
• Serves on Library and university committees as appointed

Benefits

• Paid holidays throughout the year and a Holiday Winter break
• TIAA retirement
• Tuition remission at Loyola University Maryland
• Medical, dental, and vision benefits
• Flexible spending accounts
• Employee assistance program
• Paid parental leave
• Long-term disability and life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level