Seasonal Ambassador - Mount Pleasant Towne Centre

Lush Handmade Cosmetics•Mount Pleasant, SC

About The Position

Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to surpass daily sales goals while fostering a fun and inclusive team environment and creating memorable customer experiences. The role involves personalized product recommendations, sharing product expertise, and helping customers discover Lush products and values.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals and grow individual contribution to store sales.
Deliver a high-quality customer experience by listening attentively, asking open-ended questions, identifying customer needs, and demonstrating product benefits and features.
Educate customers about Lush brand values, including fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement by hosting store parties and other initiatives that increase store traffic and promote the Lush brand.
Build and maintain product knowledge, including knowledge of products, ingredients, and benefits, to make informed recommendations.
Use Lush resources, seek feedback, assess performance, and pursue development opportunities to improve sales techniques and product knowledge.
Encourage open communication and collaboration around diversity, equity, inclusion, and belonging, and recognize employees’ contributions.
Be punctual, reliable, and present; participate in teamwork, take breaks when needed, and stay informed about company updates.
Maintain a clean, organized, and visually appealing store.
Adjust product displays in real time according to sales and visual merchandising guidelines.
Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.