Seasonal Admissions and Experiences Zoo Worker (16+)

Milwaukee County Wisconsin • Milwaukee, WI

2d • Onsite

About The Position

This role is responsible for interacting with guests, including greeting, thanking, and processing ticket sales. Providing a great guest experience is our #1 priority. This can be a fast-paced work environment and requires computer and communication skills. Throughout the Zoo, shifts are mainly standing and outdoors for admissions, parking, and the various experiences.

Requirements

• Must be at least 16 years of age upon application.
• Computer and communication skills.

Nice To Haves

• High School diploma or GED
• Valid driver license
• Previous work experience with cashiering or money handling
• Previous work experience in customer service

Responsibilities

• Interact with guests, including greeting, thanking, and processing ticket sales.
• Provide a great guest experience and promote animal conservation by following standard procedures, reciting narratives with kindness and consistency, and staying current with zoo knowledge.
• Properly handle ticket sales and payment transactions using a Point-of-Sales system.
• Sell tickets for Zoo admission/parking and various experiences.
• Responsible for cash pickup, verifying of funds, and cash check out.
• Knowledge of Admission and Experience procedures and duties, including cleaning of assigned area, picking of debris, equipment inspections and operation of exhibits and switchboard.
• Act as lead workers and switchboard operators (Zoo Workers 3 and 4).
• Responsible for service recovery and emergency preparedness (Zoo Workers 4).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED