Seasonal Administrative Support

Go! Retail Group•Austin, TX

7d•Onsite

About The Position

The role of the Administrative Assistant is to support the Operation’s Manager, Operations Support team and cross-departmental team members. This position will provide excellent customer service and support to the Retail Operations team during our peak season. The role involves cross-departmental communication and communication with the field to ensure issue resolution and escalation of issues to drive sales and operational success for our locations. The position will provide phone/email support to resolve time-critical issues with a sense of urgency, both incoming and outgoing. The role requires actively working ACTS queues and actioning requests based on urgency, providing the highest level of service to the stores. Additionally, the role involves logging all communications with operators and employee managers in the tracking system, performing filing and other administrative tasks, and utilizing key checklists to ensure proper procedures and paperwork are in place at all locations, identifying opportunities for correction. The Administrative Assistant will also work cross-departmentally to support multiple managers, assist in kitting, mass mailings, and related administrative functions, and help with equipment rental needs.

Requirements

Positive attitude
Team work-oriented
Some experience in Office environment
Productive, professional and courteous manner
Strong written and verbal communication, including excellent grammar
Demonstrate computer skills, including comfort with Microsoft office & Excel proficiency
Ability to accomplish tasks in the most timely and efficient manner
Multi-tasking, problem solving and organizational skills
Openness to receiving frequent feedback and incorporating it into daily work
Some weekend work required during season

Responsibilities

Provide excellent customer service and support to Retail Operations team during our peak season.
Communicate cross-departmentally and with the field to ensure issue resolution and escalation of issues to drive sales and operational success for our locations.
Provide phone/email support to resolve time critical issues with a sense of urgency, incoming and outgoing.
Actively work ACTS queues and action requests to address issues based on level of urgency, and providing the highest level of service to the stores.
Log all communications with operators and employee managers in our tracking system.
Perform filing and other administrative task work for the team.
Utilize key checklists to ensure proper procedures and paperwork are in place at all locations and identify opportunities to correct.
Work cross-departmentally to provide support to multiple managers.
Assist in kitting, mass mailings and related administrative functions.
Assist with equipment rental needs.