Seasonal Activities Office #120

Cal-AM Properties•Mesa, AZ

8d•Onsite

About The Position

Cal-Am Properties, Inc., a leading operator of RV resorts, manufactured home communities, and apartment communities, is seeking a qualified, Customer Service-focused candidate for their Seasonal Activities Office. This role will support the Activity Director Assistant in fostering a friendly, happy, and upbeat workplace, ensuring residents' activity needs are met. The position involves a variety of tasks including reception duties, box office operations, event support, and room reservations.

Requirements

Knowledge with TixPro8 and Computers.
Cash register experience.
Ability to operate printers, laminators, and copiers and scanners.
Knowledge and understanding of Microsoft Office programs, including, but not limited to Publisher, Excel, Word, and Outlook Mail.

Responsibilities

Greets residents in a professional, respectful, and friendly manner.
Answers phones, screens calls, takes messages, and relays important requests/concerns.
Offers assistance to support others in the department.
Sells tickets to events/activities using the company’s proprietary software.
Answers resident questions relating to events/activities such as availability, seating, and cost.
Updates management regarding concerns related to the ticket program.
Researches and reprints tickets and receipts for residents, as needed.
Informs management of refund/exchange requests and processes subsequent paperwork.
Appears at events/activities to greet participants, take tickets, sell tickets, serve, and otherwise assist with the success of the event/activity.
Assists the activities set-up team as needed to prepare for and take down an event/activity.
Assists in designing event flyers to be posted on-site and included in the messenger newsletter.
Creates last-minute notice flyers, ad hoc.
Promotes activities by printing and posting flyers for events/activities, and being able to speak to the details of the events/activities.
Assists residents with reserving rooms for private and group events.
Assists in the management of room reservations to ensure accurate room availability and to prevent overbooking of rooms.
Assists in reviewing monthly room reservations to ensure accuracy of the daily schedule in the newsletter.
Assists residents in picking up and returning tables and chairs loaned for their private events.
Handle incoming and outgoing calls to the Activity Office.