Office Associate - Seasonal

Heritage Cooperative•Kenton, OH

6d•Hybrid

About The Position

Heritage Cooperative is seeking friendly, outgoing, customer-service driven employees for a Seasonal Grain Office Associate position. The company values its employees and strives to make working at Heritage Cooperative attractive. This role involves serving as a primary office and scale-house contact for producers and customers, handling various administrative and operational tasks related to grain handling.

Requirements

High school diploma or equivalent required.
Strong attention to detail and accuracy.
Ability to perform basic mathematical calculations and accurately work with weights, quantities, measurements, and pricing.
Ability to accurately enter and maintain information in computer and grain management systems.
Ability to communicate effectively and professionally with customers, producers, truck drivers, coworkers, and management.
Ability to understand and follow written and verbal instructions and established procedures.
Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
Ability to maintain accurate and organized records.
Ability to work independently while also functioning effectively as part of a team.
Strong commitment to safety, customer service, accuracy, and professionalism.
Ability to work extended and flexible hours during harvest and other peak periods.

Nice To Haves

Previous experience in a grain elevator, grain office, agricultural cooperative, farming, or related agricultural business.
Previous experience operating a grain scale or grain management system.
Experience with grain weighing, receiving, shipping, and loadout procedures.
Experience performing grain grading and quality testing.
Knowledge of grain quality factors, including moisture, test weight, grade, and DON/vomitoxin.
Experience with grain contracts, settlements, invoicing, or commodity sales.
Experience with inventory management and data entry.
Previous customer service or office administration experience.
Proficiency with Microsoft Office applications, particularly Excel.
Experience working in a seasonal or harvest-driven business environment.

Responsibilities

Serve as a positive representation of Heritage Cooperative’s Core Values, including providing superior customer service, upholding integrity and trust, continuous improvement, and being a good partner.
Abide by all company safety policies and applicable safety regulations.
Provide professional, courteous, and positive customer service to producers, customers, truck drivers, vendors, and other visitors.
Serve as a primary office and scale-house contact for producers and customers.
Weigh incoming and outgoing trucks and accurately record weights in the applicable grain management or scale system.
Catalog and document product and grain loads, including product type, quantity, source, destination, and other required information.
Process and maintain scale tickets, receiving records, loadout documentation, and other grain-related records.
Perform grain checks, sampling, and grading according to established procedures.
Conduct DON/vomitoxin testing and other grain quality tests as required.
Accurately record and communicate grain quality results, including moisture, grade, test weight, DON/vomitoxin levels, and other applicable measurements.
Communicate grain quality concerns or irregularities to the appropriate Grain Division personnel.
Complete filing needs and maintain organized electronic and paper records.
Perform inventory counts and assist with maintaining accurate inventory records.
Complete data entry accurately and timely, including grain receipts, shipments, inventory, sales, and other transactions.
Complete invoicing and sales transactions for the office location.
Verify pricing, quantities, products, customer information, and other required details for invoices and sales transactions.
Assist with producer and customer account information and direct account questions to the appropriate personnel.
Assist with grain receiving, shipping, and loadout documentation.
Communicate with Grain Division personnel regarding incoming and outgoing loads, grain quality, customer orders, and other operational needs.
Assist with resolving customer or producer questions and concerns and ensure appropriate follow-up.
Maintain confidentiality and accuracy of customer, producer, financial, and company information.
Assist with maintaining an organized, clean, and professional office and scale-house environment.
Follow established procedures for grain sampling, testing, grading, weighing, documentation, and recordkeeping.
Assist with seasonal grain operations, including increased receiving, testing, grading, sales, invoicing, and administrative activity during harvest.
Participate in required safety training, meetings, inspections, and other company programs.
Follow all company policies and applicable federal, state, and local regulations.
Exhibit an energetic, dependable, and professional attitude throughout all encounters during the workday.
Perform other duties as assigned by your supervisor.