Seafood Department Manager

Hy-Vee, Inc.•Cedar Rapids, IA

About The Position

The Seafood Service/Meat Manager presents fresh, high-quality products at competitive retail prices and manages the department in accordance with company guidelines and expectations. The role trains and supervises employees, schedules and plans work, maintains product displays and inventory, and supports department sales, service, cleanliness, sanitation, and profitability. The manager promotes a friendly, helpful customer experience, handles customer concerns and product orders, and ensures merchandise is priced, stored, and displayed appropriately. The role also monitors product freshness and shrink, maintains equipment, and adheres to company policies, food safety requirements, and personal hygiene and dress standards. This position supervises the Assistant Seafood/Service Meat Department Manager and department clerks.

Requirements

High school education or equivalent experience.
Food safety training.
Over three years and up to five years of similar or related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to compose original correspondence, follow technical manuals, and interact with people.
Ability to instruct, assign, review, and plan others’ work; maintain standards; coordinate activities; and allocate personnel.
Ability to exert up to 100 pounds of force occasionally, 50 pounds frequently, and 10 pounds constantly to move objects.
Visual ability to see at near and far distances, with or without correction, and to perceive depth, distinguish colors, and use the field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, push, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is required.

Responsibilities

Promote a positive, friendly atmosphere through flexibility, teamwork, and helpful customer service.
Set department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
Greet and assist customers, help them locate or reach products, handle heavy items, and pass along customer suggestions or requests.
Answer customer calls promptly and helpfully, including taking product orders.
Train, supervise, discipline, and evaluate department employees.
Determine weekly work schedules and establish daily work plans.
Inspect signage and displays, assess merchandise quality and quantity, and order products for replenishment.
Communicate with employees about sales and ideas.
Handle and resolve customer issues.
Determine retail pricing and ensure prices are correct and competitive.
Analyze weekly and monthly sales and trends, prepare advertising projections, and write advertisements.
Plan displays and promotions and determine pre-orders.
Maintain proper product temperatures and storage procedures to ensure freshness and control shrink.
Troubleshoot equipment and ensure maintenance is performed.
Follow department and company policies, including personal hygiene and dress guidelines, and report to work as scheduled and on time.
Conduct department inventory.
Fill displays, check in delivered merchandise, and work in the sales area.
Attend meetings and seminars and assist in other store areas or with other duties and projects as needed.