SEAFOOD/LEAD CLERK

The Kroger Co.•Newcastle, WA

5d•$17 - $25

About The Position

The Seafood/Lead Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role directs and supervises functions, duties, and activities for the Meat/Seafood department while supporting its day-to-day operations. The clerk embraces the Customer 1st strategy, encourages associates to provide excellent service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves leading and developing department associates, managing schedules and performance goals, supporting inventory and promotional activities, and ensuring compliance with food-safety, workplace-safety, and other applicable requirements. It also includes serving customers by cutting seafood to order, offering samples, sharing specials, and preparing foods according to temperature logs and cooking instructions.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Obtain a current food handlers permit once employed.
Adequate knife-handling skills and knife speed.

Nice To Haves

High school education or equivalent.
Management experience.
Knowledge of cutting, traying, wrapping, and labeling.
Seafood experience.
Retail experience.
A second language, spoken, read, and/or written.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates in their jobs and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Cut seafood to customers’ requests using proper cutting equipment.
Offer product samples and inform customers about meat and seafood specials.
Prepare foods according to food-temperature logs and cooking instructions.
Develop and implement a department business plan to achieve desired results.
Understand the store layout and locate products.
Create and execute sales promotions with store management and implement the department’s periodic promotional plan.
Stay current with present, future, seasonal, and special advertisements.
Monitor and control department expenses.
Monitor inventory and stocking conditions and note inventory discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Comply with country-of-origin labeling requirements and regulations.
Plan, organize, and supervise the inventory process.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow food-safety regulations and guidelines; ensure case and cooler temperatures are maintained and temperature logs are kept.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide direct-interaction support and assistance to minors, individuals with special needs, and/or older adults.
Perform the essential functions of the position with or without reasonable accommodation.