SEAFOOD/DEPT LEADER

The Kroger Co.•Reno, NV

About The Position

The Seafood Department Leader directs, supports, and supervises all functions and activities of the Seafood department. The role aims to deliver exceptional customer service, maintain a safe and clean environment, achieve department sales and profit goals, and monitor quality assurance standards. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves leading and developing associates, managing department operations and inventory, supporting financial planning, maintaining food safety and regulatory compliance, and assisting customers with seafood products and preparation. The leader works with store management and department associates to meet business goals and maintain a welcoming customer experience.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Current food handlers permit once employed.
Adequate knife-handling skills and knife speed.

Nice To Haves

High school diploma or equivalent.
Management experience.
Knowledge of cutting, traying, wrapping, and labeling.
Seafood experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates by communicating company, department, and job-specific information.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Create a welcoming customer environment by knowing department products, offering samples, and informing customers about specials.
Cut seafood to customer requests using proper cutting equipment and provide ordered fresh or frozen products.
Prepare foods according to food temperature logs and cooking instructions.
Partner with store management to create and implement a department business plan.
Inform and educate department associates about current, upcoming, and special in-store promotions.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Monitor and control department expenses.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Schedule routine price changes by updating shelf tags and promotional signs.
Maintain compliance with country-of-origin labeling and regulations.
Plan, organize, and supervise inventory processes.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify and report unsafe conditions, and ensure proper case and cooler temperatures and temperature logs.
Inspect equipment for preventive maintenance needs and notify appropriate personnel about repairs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and nonconfrontationally.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.