Seafood/Dept Leader

Kroger•Glendale, AZ

About The Position

The Seafood/Dept Leader directs, supports, and supervises the functions, duties, and activities of the Seafood department. The role is responsible for delivering exceptional customer service, maintaining a safe and clean environment, achieving department sales and profit goals, and monitoring quality assurance standards. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes developing associates, managing schedules and department performance, supporting store business and financial planning, and ensuring compliance with applicable laws, company guidelines, food safety requirements, and safety procedures. It also involves serving customers with seafood products, preparing foods, maintaining department displays and equipment, and overseeing inventory and promotional activities.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Current food handlers permit once employed.
Adequate knife handling skills and knife speed.

Nice To Haves

High school diploma or equivalent.
Management experience.
Knowledge of cutting, traying, wrapping, and labeling.
Seafood experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates by communicating company, department, and job-specific information.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Create a welcoming customer experience by demonstrating product knowledge, offering samples, and informing customers about specials.
Cut seafood to customer specifications using proper cutting equipment and provide ordered fresh or frozen products.
Prepare foods according to food temperature logs and cooking instructions.
Partner with store management to create and implement a department business plan.
Inform and educate department associates about current, upcoming, and special in-store promotions.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Monitor and control department expenses.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Schedule routine price changes by updating shelf tags and promotional signs.
Maintain compliance with country-of-origin labeling requirements and regulations.
Plan, organize, and supervise the inventory process.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Ensure proper case and cooler temperatures are maintained and temperature logs are kept.
Inspect equipment for preventive maintenance needs and notify appropriate personnel of repairs needed.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, cooperative manner.
Handle customer and business information honestly and with integrity; follow directions and seek assistance as needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.