SEAFOOD/DEPT LEADER

The Kroger Co.•St. George, UT

22h

About The Position

The Seafood Department Leader directs, supports, and supervises all department functions and activities. The role is responsible for delivering exceptional customer service, maintaining a safe and clean environment, achieving department sales and profit goals, and monitoring quality assurance standards. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves developing associates, managing schedules and inventory, partnering with store management on business and financial plans, and ensuring compliance with food safety, labeling, and other regulations. It also includes serving customers by providing product knowledge, samples, seafood prepared to customers’ requests, and information about specials.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Current food handlers permit once employed.
Adequate knife-handling skills and knife speed.

Nice To Haves

High school diploma or equivalent.
Management experience.
Knowledge of cutting, traying, wrapping, and labeling.
Seafood experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates through communication of company, department, and job-specific information.
Collaborate with associates and encourage teamwork to achieve company and store goals.
Set department performance goals and empower associates to meet or exceed them.
Develop schedules to manage customer volume during operating hours.
Train and develop associates and participate in performance appraisals.
Follow local, state, and federal laws and company guidelines.
Welcome and assist customers by sharing product knowledge, offering samples, and informing them about specials.
Cut seafood to customer specifications using proper equipment and provide fresh or frozen products ordered.
Prepare foods according to food temperature logs and cooking instructions.
Partner with store management to create and implement a department business plan.
Inform department associates about current, upcoming, and special in-store promotions.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Monitor and control department expenses.
Assist store management with department budgets and profit-and-loss reviews, and take appropriate action based on financial reports.
Schedule routine price changes by updating shelf tags and promotional signs.
Maintain compliance with country-of-origin labeling and regulations.
Plan, organize, and supervise inventory.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, notify store management, and ensure proper case and cooler temperatures and temperature logs.
Inspect equipment for preventive maintenance and notify appropriate personnel when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.