SE Help Desk Assistant
University of Richmond
•Onsite
About The Position
Works with Help Desk Staff. Responsibilities include: assisting Faculty, Students and Staff coming to the walk-up, providing information to users as requested, creating tickets for users and participating in asset moves/inventory. Part of the time will be spent in computer-related training to advance their troubleshooting skills and knowledge, as well as ability to help users. They are advocates of SpiderTechNet as a tool to improve computer literacy and awareness. You will be helping customers as they come in with all their computer problems.
Requirements
- Clear communication skills
- Basic computer skills
Responsibilities
- Assisting Faculty, Students and Staff coming to the walk-up
- Providing information to users as requested
- Creating tickets for users
- Participating in asset moves/inventory
- Computer-related training to advance troubleshooting skills and knowledge
- Helping customers with computer problems
- Creating tickets for walk-in customers
- Basic troubleshooting
- Picking up/dropping off equipment around campus
- Help students, faculty and staff on technical issues such as connecting to WI-FI or setting up DUO authentication
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
