Assistant Help Desk Specialist

Southern Ohio Medical Center•Portsmouth, OH

2d•Onsite

About The Position

Works under the supervision of the Help Desk Manager. The Assistant Help Desk Specialist's primary job function is to perform, in order, all I.S. activities based upon operating instructions. Assist the Help Desk Manager in other tasks. This position may work on any of the three shifts as staffing requires. Performs other duties as assigned.

Requirements

High School Diploma or successful completion of an equivalent High School Exam Required
Three years of IT Help Desk experience preferred or, three years software development preferred

Nice To Haves

Associate Degree in IT - specific curriculum preferred
Bachelor Degree with IT - specific curriculum preferred or, Associate Degree with Software Development Certification preferred

Responsibilities

Performs IS operational procedures
Uses good interpersonal, verbal and written skills when dealing with customers.
Monitors program display screens as directed.
Verifies that reports for various users are complete before releasing them from the I.S. department.
Maintains all documentation on each shift.
Assists helpdesk clients with questions concerning software and hardware.
Enters and updates asset information as necessary.
Follows established procedures to assist customers with desktop, laptop, terminal, printers, and scanner issues.
Prioritizes incoming calls and escalates to appropriate level as necessary.
Utilizes call tracking software to record and resolve customer issues.
Other duties as assigned.

Benefits

Competitive pay with quarterly market analysis
Performance-based annual increase and bonus eligibility
Up to 4% employer contributions to retirement plans (403(b) and Cash Balance Pension)
Comprehensive medical, dental, and vision coverage
Medical and dependent care flexible spending accounts
Earned Wage Access - get paid before payday
Paid Time Off bank with 3 annual sick days
Life insurance and disability coverage
Tuition and certification assistance
Club LC - discounted/free gym membership
Employee discount and payroll deduct programs
And many other benefit offerings!