SDR Manager

Broccoli AI

4d•$130,000 - $170,000•Onsite

About The Position

Broccoli is building the AI operating system for home service businesses. We help HVAC, plumbing, electrical, roofing, and other home service companies grow revenue and improve operations through AI-powered voice, booking, and customer communication solutions. Our platform helps contractors answer more calls, book more jobs, and operate more efficiently using AI. Backed by top investors including YC and Khosla Ventures, Broccoli AI is scaling rapidly and becoming one of the leading AI platforms in the home services industry.

Requirements

1-2+ years of experience managing an SDR or BDR team, with a track record of hitting team pipeline targets
SaaS experience required
Prior success as an SDR or AE yourself, with the ability to get on the phone and show the team how it's done
Proficiency with HubSpot and modern outbound tooling (Nooks experience a plus), including using call data to coach
Demonstrated experience building or refining outbound sequences, cold call talk tracks, and objection handling frameworks
Experience hiring, onboarding, and ramping SDRs, including managing performance issues directly and fairly
Analytical mindset with comfort living in pipeline and activity data, and the ability to translate it into coaching decisions
High accountability and a willingness to set a hard standard and hold the line on it
Ability to operate autonomously in a fast-moving startup environment without constant direction
Based in Utah with the ability to work from our Lehi office five days per week

Nice To Haves

experience selling into home services, trades, or SMB/mid-market a strong plus

Responsibilities

Lead, coach, and develop a team of 8 to 10 SDRs, owning their day-to-day performance, career development, and quota attainment
Own the outbound pipeline number, forecasting meetings and opportunities weekly and reporting results to sales leadership
Hold the team to clear activity and quality standards across dials, emails, and social touches, and address gaps quickly and directly
Run daily call blocks, live coaching, and weekly 1:1s focused on measurable skill development, not status updates
Build and continuously refine outbound sequences, talk tracks, and objection handling for the home services market
Own SDR onboarding and ramp, getting new hires to full productivity inside a defined ramp window
Recruit, interview, and hire SDRs as the team scales, and build a bench of talent for internal promotion into AE roles
Own the SDR-to-AE handoff, including meeting qualification criteria, opportunity hygiene, and pipeline quality feedback loops
Use Nooks, HubSpot, and AI roleplay tooling to surface patterns in what's working, coach against real call data, and drive improvement in connect, meeting-held, and opportunity conversion rates
Administer and refine the SDR comp plan, and make the case for changes when the data says something isn't working
Establish and track the KPIs that define outbound success