SDC Customer Visit Planner

Gulfstream•Savannah, GA

1d•Onsite

About The Position

This position coordinates and executes daily multiple Level One customer, VIP, and dignitary visits & deliveries. This position is responsible for leading the customer visit process for the Gulfstream Completions Center in a manner that meets and exceeds all of the expectations and goals for growing the Gulfstream family as Company goals dictate. The purpose of this role is to coordinate and execute daily multiple Level One customer, VIP, and dignitary visits through the Sales and Design Center in coordination with the Sales and Design Center Manager. This position is responsible for leading the customer visit process for the Gulfstream Sales and Design Center in a manner that meets and exceeds all of the expectations and goals for growing the Gulfstream family as Company goals dictate.

Requirements

Able to drive a mini-van & 14 pax bus (No CDL required).
Associate's Degree Marketing, Business Administration required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
6 years experience in the field of customer service or related field.
Ability to read, write, speak, and understand the English language.

Nice To Haves

Ability to multitask effectively in a fast‑paced environment
Maintain a positive attitude and professionalism under pressure
Flexible work schedule, including support during peak business needs
Comfortable and professional when driving and escorting Level One (L1) customers, VIPs, high‑profile individuals, and celebrities during customer tours
Bachelor's Degree preferred.

Responsibilities

Coordinates and executes daily multiple Level One customer, VIP, and dignitary visits & deliveries.
Leads the customer visit process for the Gulfstream Completions Center.
Acts as the single point of contact responsible for successful execution of Level One customer and prospect visits, dignitaries, and Gulfstream Leadership Team events in the Sales & Design Center.
Coordinates all activity with Gulfstream customers and prospects, and all other Gulfstream organizations involved with the visit such as the Leadership Team, Sales, Completion Sales, Completions Design, Sales Engineering, Sales Administration, Flight Operations and Customer Service.
Coordinates security requirements, hotel accommodations; transportation requirements; catering; safety awareness; security procedures, aircraft ramp activity, and other special requirements for all customer and VIP visits to Gulfstream facility.
Assures that customers and their aircraft are promptly, courteously and professionally attended to throughout the customer visit process.
Assures that all accommodations are made for the customer regarding dining, entertainment, tours etc. coordination based on the customers needs/requests along with taking care of their luggage, and hotel check-ins etc. when staying overnight in the area.
Coordinates Leadership Team transportation to/from facility, airport, service center etc.
Coordinates and executes all Executive Dining Room events.
Maintains beverage inventories, restocking supplies and linens in the Executive Dining Room.
Promotes and maintains the proper level of service in the Executive Dining Room providing feedback to the Sales and Design Center Manager regarding customer satisfaction and suggested improvements to the Executive Dining Room and processes associated with it.
Provides day-to-day high level support to Sales and Design Center Customer Service supporting all Leadership Team requirements, dignitary level visits and Level One customer visits.
Makes recommendations to Sales and Design Center Manager regarding improvements or changes to Level One customer visit guidelines and, as applicable, the Executive Dining Room processes and standards.
Coordinates and leads all fast-track meetings prior to customer visits following up on all action items and recommending a plan to counter any issues that arise.
Coordinates and leads all post-visit / lessons learned meetings, following up on all action items and recommending a plan to counter any issues that arise.
Provides day-to-day support to all departments with regard to customer visit standards; visit coordination procedures; facility access procedures; as applicable, Executive Dining Room procedures; and all other customer-related questions, issues and/or concerns.
Coordinates and helps execute all aspects of Level One customer and VIP visits to include hotel accommodations; transportation needs; catering; entertainment and other special requirements as required.
Performs other duties as assigned.