Scrum Master

Consumer Direct Care Network • Missoula, MT

6d

About The Position

The Scrum Master enables effective Agile delivery for one or more cross-functional teams by facilitating Scrum practices, removing barriers to execution, and fostering continuous improvement. The role partners with Product Owners, developers, quality assurance professionals, technology leaders, and business stakeholders to support predictable delivery of high-quality solutions. Through servant leadership, coaching, and facilitation, the Scrum Master helps teams improve collaboration, accountability, transparency, and delivery performance while encouraging sustainable work practices and ongoing team development.

Requirements

• Bachelor’s degree in Information Technology, Business, or a related field, or equivalent professional experience.
• Three or more years of experience in Agile software development, technology delivery, or related environments.
• Two or more years of experience serving as a Scrum Master, Agile Delivery Lead, or in a similar Agile facilitation role.
• Working knowledge of Scrum frameworks, Agile methodologies, and continuous improvement practices.
• Experience facilitating Agile ceremonies and supporting software delivery teams.
• Strong facilitation, communication, conflict resolution, organization, and stakeholder management skills.
• Demonstrated ability to identify delivery obstacles and coordinate effective solutions across teams.
• Ability to build productive working relationships with technical teams, Product Owners, business stakeholders, and technology leaders.
• Experience using Agile work management tools such as Azure DevOps, Jira, or similar platforms.
• Ability to work flexible and/or extended hours, if needed, to meet job requirements.
• Ability to pass required background screening.
• Employees working remotely or in a hybrid position must provide their own reliable internet.

Nice To Haves

• Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe Scrum Master (SSM), or similar certification.
• Experience supporting multiple Agile teams.
• Experience with software development lifecycle (SDLC) and DevOps practices.
• Experience with Azure DevOps reporting and delivery metrics.
• Experience leading teams through process improvement or organizational change initiatives.
• Experience using data and delivery metrics to drive continuous improvement.

Responsibilities

• Facilitate Scrum events, including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement.
• Coach team members, Product Owners, and stakeholders on Agile values, Scrum principles, and team effectiveness.
• Collaborate with Product Owners to maintain prioritized, well-defined, actionable product backlogs.
• Identify, track, and drive resolution of impediments affecting team productivity or delivery objectives.
• Guide teams in establishing achievable sprint goals based on capacity, priorities, dependencies, and historical performance metrics.
• Promote team accountability, ownership, collaboration, and self-organization.
• Facilitate communication among development teams, business stakeholders, and dependent teams to support alignment and execution.
• Escalate unresolved risks, dependencies, and organizational challenges to appropriate leaders when necessary.
• Protect teams from unnecessary interruptions while maintaining visibility into progress and delivery commitments.
• Analyze Agile delivery metrics, including velocity, cycle time, lead time, throughput, predictability, and work-in-progress trends, to identify improvement opportunities.
• Lead retrospectives that produce actionable outcomes and measurable process improvements.
• Support continuous improvement of team delivery and engineering practices without directing technical design decisions.
• Coordinate cross-team planning and execution when initiatives involve shared dependencies or multiple delivery teams.
• Maintain delivery transparency using Agile management tools such as Azure DevOps, Jira, or comparable platforms.
• Drive discussions focused on improving quality, reducing rework, and establishing sustainable delivery practices.
• Contribute to organizational Agile maturity through coaching, knowledge sharing, and promotion of consistent practices.
• Perform other duties as assigned.

Benefits

• Professional development opportunities and professional training to help advance skills for career development.
• Medical, dental, and vision insurance, based on position and employment status.
• Vacation accrued at 3.07 hours per pay period, based on position and employment status.
• Profit-sharing for employees in good standing, based on position and employment status.
• Two paid floating holidays, based on position and employment status.
• Nine paid federal holidays, based on position and employment status.
• Paid safe sick time accrued at 1 hour per 30 hours worked, based on position and employment status.
• Instant Earnings Option.
• 401(k) retirement plan with discretionary company match.
• Company-paid life insurance.
• Supplemental life, accident, critical illness, and hospital benefits.
• Short- and long-term disability.
• Paid parental leave.
• Flexible spending account.
• Employee assistance program.
• Pet insurance.
• Rewarding career helping others and a fun, engaging work environment built on team unity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level