About The Position

The scrum master position will work as a contract resource for the State of Michigan - Department of Technology, Management and Budget (DTMB) supporting the Michigan Department of Health and Human Services (MDHHS). The resource will act as the scrum master for the Michigan Department of Health and Human Services Accounts Receivable and Collections (MDHHS ARC) Project with duties including coaching the team on scrum practices, facilitating scrum ceremonies, removing impediments to progress, protecting the team from external distractions, and fostering collaboration and continuous improvement within the team and organization.

Requirements

  • 7+ years of experience serving as a Scrum Master in Agile software development environments
  • Proven experience supporting complex, enterprise-level financial or debt management software solutions
  • Advanced knowledge of Scrum, Kanban, and Scaled Agile methodologies (SAFe, Nexus, LeSS, or similar)
  • Strong understanding of software development life cycles (SDLC), secure application development lifecycle (SADLC), and modern DevOps practices
  • Hands-on experience using Azure DevOps Agile lifecycle management tools
  • Strong understanding of regulatory, privacy, and security considerations in financial services software (e.g., PCI, SOC, FFIEC, CFPB-related requirements)
  • Excellent communication, facilitation, conflict resolution, and stakeholder management skills
  • Ability to lead multiple Agile teams or a large, scaled program context
  • Experience working in fast-paced, cloud-first environments (Azure, AWS, or GCP)
  • Candidates MUST be local to Lansing, Michigan area (within 100 miles) at the time of submission (non-negotiable)
  • Candidates who can work without any visa sponsorship

Nice To Haves

  • SAFe Scrum Master (SSM), SAFe Advanced Scrum Master (SASM), CSM, PSM I/II, ICP-ACC, or equivalent certification
  • Experience working with debt collection/servicing systems, payment processing workflows, or financial case management platforms
  • Understanding of user-centered design, accessibility standards, and customer journey mapping
  • Experience supporting Quality Assurance processes including regression, user acceptance testing (UAT), and post-deployment validation
  • Experience contributing to or establishing Centers of Excellence (Agile CoE) or process governance programs

Responsibilities

  • Coaching the team on scrum practices
  • Facilitating scrum ceremonies
  • Removing impediments to progress
  • Protecting the team from external distractions
  • Fostering collaboration and continuous improvement within the team and organization
  • Guiding teams in implementing Agile best practices, continuous improvement, and delivery forecasting
  • Facilitating Agile ceremonies including Sprint Planning, Daily Scrum, Refinement, Sprint Reviews, and Retrospectives
  • Removing impediments, negotiating dependencies, and collaborating across cross-functional teams (engineering, QA, product, architecture, compliance, and operations)
  • Coaching Product Owners in backlog refinement, story decomposition, estimation, and value prioritization
  • Facilitating technical discussions, backlog elaboration sessions, and dependency alignment across multiple teams
  • Facilitating executive-level reporting, burn-up metrics, dashboards, and KPI updates
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