Supervisor, Scrum Master

McDonald's Corporation•Chicago, IL

71d•$93,208 - $116,510

About The Position

The Agile Scrum Master role reports to the Agile Coach in CPP supporting Restaurant tech teams in the Kiosk Domain. As a Scrum Master at McDonald’s, you will be responsible for the daily operations of an agile squad, facilitating the work of the squad and scrum ceremonies, and ensuring the team is fully functional and productive. You will help the squad self-organize, focus on outcomes, and get work to a finished state. The Scrum Master is an Agile expert and helps the teams adopt what Scrum/Agile routines and fosters high performing teams.

Requirements

2+ years’ experience in mentoring and guiding Agile teams.
Understanding of the Scrum framework, with a demonstrated history of mentoring high performing teams.
Understanding Agile software delivery, the path to production and other operational aspects.
Experience with Agile toolsets (e.g., Jira, Confluence, etc.)
Experience with teamwork across a large, sophisticated, globally-matrixed organization
Excellent understanding of the latest development technologies
A love of new technologies and the drive to find ways to implement better tools and processes
Excellent communications and stakeholder management skills and strong Emotional Intelligence to read verbal and nonverbal cues in others so you can communicate effectively and cultivate healthy working relationships.
Possess one or more Scrum certifications (CSM, PSM)
Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.

Nice To Haves

Demonstrated experience of coaching technology teams on Agile best practices
Familiar with change management techniques to facilitate cultural and organizational shifts.
Knowledge across several Agile frameworks including, Lean, Agile-Scrum, Kanban, Scaled Agile Framework (SAFe), Extreme Programing (XP).
Experience working in a Quick Service Restaurant (QSR) industry.

Responsibilities

Ensure Scrum ceremonies (e.g., stand ups, sprint planning, sprint retrospectives, etc.) are executed properly, driving team to develop and deploy faster.
Champion Agile CoE standards and processes within the team, being a front-line change agent.
Support Agile Coach in educating the team, executing Agile best practices, promoting self-organization, and driving toward high-functioning teams.
Eliminates blockers and external interferences to development progress.
Helps Product Manager maintain the product backlog and holds team accountable to defining stories at the right level.
Supports Product Manager in defining Definition of Done (DoD) for the product.
Reports to the Product Manager and owns reporting and communication of scrum progress.
Participates in scrum of scrums with other teams as needed.
Addresses issues with their process and holds the squad to quality.
Captures key squad metrics and supports team improvement.
Maintains and cleans up JIRA in alignment with best practices.