About The Position

The Scrum Master / Project Manager II supports Cencora’s SAP BAU team on high-priority initiatives, with a focus on OTC enhancement projects. The role is responsible for end-to-end project management, coordination, and delivery, including project planning, backlog management, stakeholder engagement, status reporting, budget tracking, change control, issue and risk management, and coordination across matrixed teams. The position manages work across Agile, Waterfall, and hybrid delivery models and requires strong communication, facilitation, analytical, and organizational skills, including proactively identifying risks, managing dependencies, and driving continuous improvement. The role partners with SAP teams and stakeholders to define project priorities and delivery plans, maintain project artifacts and forecasts, monitor project performance, and escalate risks or deviations with clear impact statements and recommendations. It also contributes project-management expertise, supports improved delivery practices, and mentors others on project methods, practices, and tools.

Requirements

  • Bachelor’s degree in Business, Management, Information Systems, Engineering, or a related field; equivalent work experience may be considered.
  • Seven or more years of IT work experience, including significant experience managing technology projects.
  • Prior SAP project-management experience and a working understanding of SAP technology, integrations, and related technical requirements.
  • Experience supporting projects in security, compliance, identity/access management, or related domains.
  • Knowledge of Agile, Scrum, Waterfall, and hybrid delivery methodologies.
  • Competent understanding of Waterfall methodology, values, processes, and governance.
  • Competent understanding of Agile methodology, values, ceremonies, and delivery practices.
  • Ability to manage complex projects with team-level integration points and cross-functional dependencies.
  • Strong analytical, problem-solving, and decision-support skills, with high attention to detail.
  • Proficiency with relevant business and project-management tools, such as SPM, Microsoft Office, Microsoft Project, Smartsheet, Jira, or comparable platforms.
  • Ability to balance openness to diverse perspectives with influencing, facilitating decisions, managing conflict, and driving alignment.
  • Adaptability to changing priorities, ambiguity, and evolving delivery needs.
  • Strong situational awareness, including knowing when to listen, ask probing questions, and be appropriately assertive.
  • Ability to communicate complex project information clearly and concisely to technical and non-technical audiences.
  • Commitment to continuous improvement, collaboration, accountability, and high-quality delivery outcomes.

Nice To Haves

  • Experience in the pharmaceutical, life sciences, healthcare, or a similarly regulated industry.
  • Experience with Jira or similar Agile lifecycle-management tools.
  • PMP, Certified ScrumMaster (CSM), PMI-ACP, or related project-management/agile certification.
  • Experience with ServiceNow / SPM tools.
  • Agile SAFe certifications.
  • Transformation experience.

Responsibilities

  • Partner with impacted SAP OTC, RTR, PTP, and PTD teams to define and manage project backlog, priorities, dependencies, timelines, and delivery plans.
  • Establish and manage project plans covering schedule, cost, scope, quality, risks, issues, assumptions, and dependencies.
  • Coordinate project activities across matrixed teams using Agile, Waterfall, or hybrid delivery approaches.
  • Identify dependencies across workstreams, determine critical-path activities, and communicate key tasks and milestones.
  • Identify variances to plan and develop mitigation or corrective action plans with project team members.
  • Monitor deliverables against approved scope, schedule, and budget, and escalate concerns with impact statements and recommended options.
  • Identify, document, communicate, and manage project risks, including aligning stakeholders on risk response plans.
  • Engage stakeholders at appropriate levels and cadence to support decision-making and timely issue resolution.
  • Tailor communications to audience needs and provide concise, actionable project updates.
  • Maintain project artifacts, including status reports, RAID logs, schedules, financial forecasts, decision logs, change requests, and communication plans.
  • Record and monitor project actuals and forecasts against budget and escalate budget risks or financial impacts.
  • Recommend project process deviations or adjustments and gain consensus from impacted stakeholders.
  • Apply project-management best practices, technical knowledge, and organizational awareness to mitigate delivery risks and improve outcomes.
  • Mentor others on project-management methods, practices, and tools, and seek opportunities to improve delivery effectiveness.

Benefits

  • Medical, dental, and vision care.
  • Wellness resources addressing physical, emotional, financial, and social well-being.
  • Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, and family-building support.
  • Behavioral health solutions.
  • Paid parental leave and paid caregiver leave.
  • Training programs and professional-development resources.
  • Mentorship programs.
  • Employee resource groups.
  • Volunteer activities.
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