Screening Clerk

College Of Early Childhood Educators•Toronto, ON

9d•Remote

About The Position

This positions is being posted to fill an existing vacancy. The College of Early Childhood Educators (the College) supports high-quality early learning and care by regulating more than 65,000 members of the profession in the public interest, pursuant to the Early Childhood Educators Act, 2007. We are one of the largest self-regulatory bodies in Ontario and the diversity of our members as well as our employees reflects the diversity of the children and families to whom they provide care and education. Our Commitment to Anti-Racism informs how we work and is embedded in the culture of the College, where we continue to create and strengthen a workplace of inclusion and belonging. We are seeking an organized and detail-oriented Screening Clerk, who will be accountable for sorting and tracking all incoming registration documentation, reviewing/screening documentation for completion, and assisting in correspondence and inquiries regarding documentation received.

Requirements

Two or three-year college program.
1 to 3 years’ experience performing similar duties.
Knowledge of the sector and College policies and processes related to registration.
Knowledge of office/administrative software (Excel, Word, Outlook).
Verbal communication and customer service skills to respond to inquiries and provide information in a clear and professional manner.
Written communication skills to respond to member/ applicant inquiries.
Attention to detail to screen a high volume of documentation and navigate between several databases to find information.
Organizational and time-management skills to manage a high volume of application files and adhere to processing times and deadlines.

Responsibilities

Receive, review and track all correspondence (fax, mail, emails) received by the Department.
Review correspondence for completeness prior to submission for further processing.
Track all correspondence received; organize correspondence and deliver to the employee it has been assigned to.
Respond to inquiries and questions from members or applicants and resolve issues.
Ensure prompt follow-up on all outstanding/incomplete files to ensure timely resolution of matters.
Other duties as assigned.