Screener Navigator

Buffalo City Mission•Buffalo, NY

65d•$21 - $23•Hybrid

About The Position

Buffalo City Mission is seeking a Referral and Navigation specialist. This position is part-time, working at our men’s shelter. Rooted in the Gospel of Jesus Christ, we are more than a workplace. We are a community united by faith, compassion, and a shared commitment to changing lives. At Buffalo City Mission, we believe everyone deserves a second chance. Every day, we witness lives transformed through the power of grace, love, and hope. Our mission is to serve men, women, and families facing barriers to stability. Offering not just shelter and support, but the opportunity to rebuild their lives with dignity and purpose.

Requirements

High School diploma or GED required.
Minimum of two (2) years of successful experience in community engagement, healthcare, public health, non-profit, or similar operations.
Proficient computer skills and willingness to learn new software.
Bilingual or multilingual fluency is required.
Must have a reliable mode of transportation for local travel (up to 20%) to partner sites and community events. If using a personal vehicle, proof of auto insurance is required.
In the midst of a mature walk with Jesus Christ and able to articulate belief.

Nice To Haves

Previous screener/navigator experience preferred.
Experience in care coordination, care management, or community-based client services preferred.
Experience with HIPAA regulations and health insurance billing preferred.

Responsibilities

Provide empathetic and culturally competent screening for social determinants of health to community members (via phone, virtual, and in-person).
Process daily screening and referral intakes, including client communication, documentation, and insurance/eligibility verification.
Receive, prioritize, monitor, and triage all referrals to connect clients with the appropriate community partner that best meets their needs.
Manage incoming referrals to ensure successful and timely connections are made.
Document all client progress and actions taken within our IT platform, ensuring compliance with all policies.
Maintain effective communication with clients and referring organizations to confirm resolution or redirect referrals as needed.
Provide excellent customer service and technical support to community partners.
Handle client and partner concerns with empathy, patience, and professionalism.
Provide support for assigned internal workgroups.
Respond to and de-escalate crisis situations in a calm and professional manner.
Provide direct support to residents experiencing emotional distress or other crises.
Contact emergency services (police, medical, mental health) as needed.