Screener

County of Mendocino•Ukiah, CA

3d•Onsite

About The Position

The list developed from this recruitment will be used for a limited period to fill open and promotional, regular full-time, and part-time positions in a variety of locations throughout the County, should they occur. Pursuant to current bargaining unit agreements, employees regularly assigned to the coastal region or in Covelo are eligible to receive a 5% assignment premium. The current vacancies are in Ukiah. Under limited supervision, the Screener assists applicants for public assistance programs; explains policies and procedures; gathers and verifies facts and information; initiates cases through an automated system; makes appropriate referrals for health, social and/or employment services; and performs related work as required. The Screener is a specialized clerical classification. Incumbents in this class have primary responsibility for performing the application screening interview and related functions. Bilingual English/Spanish encouraged to apply. Se buscan personas bilingües en inglés y español. Para recibir una solicitud en español, llame a Recursos Humanos al 234-6600.

Requirements

Two (2) years of full-time experience performing clerical office support duties, including one (1) year at the journey level.
Experience must have included substantial public contact.
Knowledge of modern office practices, methods, and procedures.
Knowledge of general goals and purpose of public social services programs.
Knowledge of computer terminology and computer keyboard arrangement.
Ability to learn the basic principles of the department's automated systems.
Ability to learn and apply the rules, regulations, policies, and procedures pertaining to initial application for public assistance.
Ability to learn appropriate questioning content and techniques for interviewing applicants.
Ability to enter data accurately into automated system.
Ability to locate, identify, and correct inaccurate or incomplete information.
Ability to answer a variety of questions related to department programs and the application process.
Ability to make referrals to appropriate agencies and social service programs.
Ability to exercise sound judgment when initiating processes, actions, and alternatives within established procedures and regulations.
Ability to communicate effectively verbally and in writing with individuals from diverse socio-economic and cultural backgrounds.
Ability to establish and maintain cooperative working relationships with the public and staff.
Ability to follow written and oral directions and instructions.
Regularly required to walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; speak and hear; and push, pull, move or lift above and below the neck objects weighing up to 25 pounds.

Nice To Haves

Bilingual English/Spanish encouraged to apply.

Responsibilities

Provides general information, application forms, and declaration forms.
Explains policies, procedures, and requirements to applicants to apprise them of their rights and responsibilities.
Performs initial application interview for public assistance programs and services.
Ensures accuracy and completion of application and declaration forms.
Questions applicants to gather and verify information and enter information directly into an automated computer system.
Schedules applicant appointments with Eligibility Workers.
Refers applicants in need of immediate services to appropriate resources.
Performs additional tasks related to case records.
Performs related duties as assigned.