Screener
About The Position
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. This role involves screening requests for people who are aging and those with disabilities who are applying for Long Term Care Services and Supports that enable them to remain in the community. Work involves interviewing elderly consumers and consumers with disabilities, explaining and referring consumers to the appropriate services. The position processes Community Care Services & Eligibility (CCSE) referrals for unit assignment, provides general and specific information about CCSE services to individuals and the public, and makes appropriate referrals to other program areas and to community organizations. The Screener also generates change requests from consumers, family members, and/or contracted provider agencies, and provides specific information regarding Interest List services and status of placements. This role handles a high volume of incoming calls in a Call Center environment, which may include working a schedule from 8am – 5pm. Work includes operating a computer and may involve performing clerical duties on rotation.
Requirements
- High School Diploma or equivalent is required.
- Application indicates willingness to travel at least 25% of the time for meetings and trainings.
- Experience using email and other automated applications, such as Microsoft Office products.
- Ability to communicate effectively in writing as observed by detail and completeness of information provided on the state application
- Current Valid Driver’s License.
- Ability to effectively communicate orally and in writing.
- Ability to set priorities, establish timeframes, and meet deadlines.
- Ability to establish and maintain effective relationships with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies.
- Ability to operate computer and general office equipment.
- Skills in the use of automated software (i.e. Microsoft Office, SharePoint, etc.)
- Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements
- Must have reliable transportation.
- Must be able to attend training which may require overnight stay.
Nice To Haves
- Application indicating bilingual: English/Spanish preferred.
Responsibilities
- Answers the toll-free Intake Line for Region 04/05 CCSE.
- Accept and process telephone and fax requests for CCSE program services. (30%)
- Provides general and specific information about CCSE program services. (25%)
- Refers intakes to CCSE staff. (20%)
- Refers individuals to other programs, agencies and other community organizations. (20%)
- Completes special assignments and/or reports. (5%)
- Operates a computer to document, update or inquire into case records.
- Handles high volume incoming calls in a Call Center environment.
- Communicates on a basic level with others (internally and externally) to provide, exchange or verify information on CCSE Services.
- Answer inquiries, address issues, or resolve/report problems or complaints.
- Prepares report/record of each call received in order to provide management information on program operations.
Benefits
- 100% paid employee health insurance for full-time eligible employees
- a defined benefit pension plan
- generous time off benefits
- numerous opportunities for career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
