Screen Print Order Coordinator

FutureShirts•Nashville, TN

2d•Onsite

About The Position

The Screenprint Order Coordinator is responsible for order management, order follow-up, maintaining quality control during the second half of the production process - ensuring timely delivery of jobs, facilitating shipping to clients and venues.

Requirements

Minimum of 2 years of business experience
Basic understanding of Screen Print Manufacturing and Promotional Products
Experience in coordinating purchasing/screenprinting projects including communication with internal stakeholders and external vendors, controlling cost, managing schedules, and risk management.
Experience utilizing creativity and problem-solving skills to devise alternative solutions to problems and presenting those solutions in a positive and helpful manner.
Knowledge of domestic and international shipping procedures and requirements.
Experience in coordinating Less-than-truckload (LTL) and Truckload (TL) shipments
Experience and strong understanding of the service options and selecting the proper services for shipments via package delivery companies (e.g. FedEx, UPS).
Basic computer skills

Nice To Haves

Strong time management / organizational skills.
Strong understanding of basic business principles.
Appreciation for sales and ability to fully assist Sales Reps to create quality products for on-time delivery.
Ability to utilize complex computer software.
Strong interpersonal / verbal communication skills.
Superior attention to detail.

Responsibilities

Communicating verbally and electronically with Account Managers and vendors to clarify the details of orders and to ensure that client needs are obtainable and reasonable and to ensure that orders will ship as requested while clarifying any questions or concerns.
Providing ship dates, transit times and ship options to the Account Manager + Senior Production Coordinator.
Receiving, repackaging, and shipping products that are delivered to the Futureshirts office as needed.
Communicating verbally and electronically with the shipping departments to ensure that correct shipping information is provided including addresses, priority and other relevant details.
Relaying production challenges to all involved parties offering reasonable alternatives to keep production on schedule.
Providing shipping options and quotes as needed and works with Account Managers and shops to determine the best shipping method for the client.
Working with brokers to set up, track and review LTL shipments.
Verifying shipment deliveries and resolve any shipping issues.
Coordinating couriers, pickups, and other shipping/delivery needs.
Reporting accurate shipping costs for billing and verifying invoices accuracy and update as necessary.
Work with shop on any discrepancies
Resolving any quality issues with shops and account managers