Scoop Shop Team Member - Waterbury, VT

The Magnum Ice Cream Company • Waterbury, VT

4d • Onsite

About The Position

This role is for a part-time, seasonal Scoop Shop Team Member at Ben & Jerry's original factory location in Waterbury, Vermont. The Scoop Shop Team Member will be responsible for daily scoop shop operations, providing excellent customer service, and creating outstanding brand experiences. The position is part of the larger Hospitality department, which also includes Gift Shop and Tour operations. The ideal candidate is enthusiastic, hardworking, and can work effectively within a team. The role requires adherence to operational protocols, safety standards, and a commitment to driving consumer loyalty and guest satisfaction.

Requirements

• Must be 16 years of age, or older
• Strong representative and passion for the Ben & Jerry’s brand
• Enthusiasm for working in the Scoop Shop operations
• Customer service experience and ability to take initiative in customer interactions
• An awareness of food safety and cleanliness
• Comfortable with handling cash and operating POS systems
• Experience with public speaking
• Time management skills and reliable attendance
• Efficient with the ability to multi-task
• Outgoing, positive, friendly, and enthusiastic personality
• Ability to maintain basic safety response initiatives in the event of an emergency
• Willingness to adhere to General Manufacturing Protocols (GMP) in restricted areas
• Willingness to adhere to unique safety protocols specific to the Waterbury factory location
• Willingness to assist guests and communicate exit strategy in case of an evacuation event
• Must be able to lift up to 50lbs
• Must be able to stand up to 8 hours per day
• Must be able and willing to work outside

Nice To Haves

• Potential to extend employment after the summer season.

Responsibilities

• Perform daily scoop shop responsibilities, including register transactions, taking orders, scooping ice cream, prepping menu items, producing baked goods and interacting with customers.
• Perform daily upkeep and cleaning procedures and report maintenance concerns.
• Perform opening and closing procedures for the Scoop Shop operations including preparations, cleaning, restocking, and dishwashing.
• Act as a line greeter during busy days, interacting and assisting guests with their Scoop Shop orders.
• Adhere to operation protocols, including store & staff appearance, proper cash handling procedures, customer service, cleanliness, compliance with all safety and operating standards, merchandising and production of waffle cones, novelties, and baked goods.
• Drive consumer loyalty and excellent guest experiences by providing a fun, safe, clean, and high energy experience in the scoop shop.
• Participate in basic safety training and adhere to all safety protocols, including emergency response initiatives for the Hospitality operations.
• Actively support company safety goals by ensuring consistent safe work behaviors.

Benefits

• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.
• Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed