Gift Shop Team Member - Waterbury, VT

The Magnum Ice Cream Company•Waterbury, VT

5d•Onsite

About The Position

Ben & Jerry's Homemade Inc., started in 1978 in a renovated gas station in Burlington, Vermont, USA, founded by childhood friends and dedicated activists Ben Cohen and Jerry Greenfield. In 2000 Ben & Jerry’s became a wholly owned autonomous subsidiary of Unilever with a unique governance structure that provides for an independent Board of Directors vested with primary responsibility for advancing Ben & Jerry's social mission and ensuring the essential integrity of the brand. Central to the mission of Ben & Jerry's is the belief that all three parts of its mission must thrive equally. This translates into a high-paced growth environment without compromising our grassroots and activist spirit. That is how we remain a true purpose-led organization with a connected 3-part mission. The role of the Gift Shop Team Member is to perform daily gift shop responsibilities. A Gift Shop Team Member should be an enthusiastic and hardworking individual that can work alongside a large team within the Gift Shop and within the larger Hospitality department, which also includes our Scoop Shop and Tour operations. They should be able to provide excellent customer service and outstanding brand experiences in the Gift Shop at Ben & Jerry’s original factory location and the top tourist destination in Vermont. A Scoop Shop Team Member will report to the Gift Shop Experience Hospitality Manager.

Requirements

Must be 16 years of age, or older
Strong representative and passion for the Ben & Jerry’s brand
Enthusiasm for working in the Gift Shop operations
Customer service experience and ability to take initiative in customer interactions
An awareness of food safety and cleanliness
Comfortable with handling cash and operating POS systems
Experience with public speaking
Time management skills and reliable attendance
Efficient with the ability to multi-task
Outgoing, positive, friendly, and enthusiastic personality
Ability to maintain basic safety response initiatives in the event of an emergency
Willingness to adhere to General Manufacturing Protocols (GMP) in restricted areas
Willingness to adhere to unique safety protocols specific to the Waterbury factory location
Willingness to assist guests and communicate exit strategy in case of an evacuation event
Must be able to lift up to 50lbs
Must be able to stand up to 8 hours per day
Must be able and willing to work outside
Ability to work in traffic/parking areas of the operation

Nice To Haves

Potential to extend employment after the summer season.

Responsibilities

Perform daily gift shop responsibilities, including register transactions, interacting with customers, maintaining shop organization and cleanliness, restocking retail & scoop shop items, and occasionally selling tour tickets.
Perform daily upkeep and cleaning procedures and report maintenance concerns.
Perform opening and closing procedures for the Gift Shop operations including preparations, cleaning, restocking, and organization.
Perform seasonal outdoor tie-dye job responsibilities including assisting customers with tie dye activities, restocking, and maintaining cleanliness of the operation.
Adhere to operation protocols, including store & staff appearance, proper cash handling procedures, customer service, cleanliness, merchandising and compliance with all safety and operating standards.
Drive consumer loyalty and excellent guest experiences by providing a fun, safe, clean, and high energy experience in the gift shop.
Participate in basic safety training and adhere to all safety protocols, including emergency response initiatives for the Hospitality operations.
Actively support company safety goals by ensuring consistent safe work behaviors.