Scoop Shop Lead - Waterbury, VT

The Magnum Ice Cream Company•Waterbury, VT

1d•Onsite

About The Position

The role of the Scoop Shop Lead is to coordinate and oversee daily scoop shop operations & responsibilities. A Scoop Shop Lead should be a leader-oriented and hardworking individual that can lead a large team within the scoop shop operations, coordinating and managing the daily front-of-house responsibilities. They should be able to provide excellent customer service, guest service recovery and outstanding brand experiences in the Scoop Shop at Ben & Jerry’s original factory location and the top tourist destination in Vermont. A Scoop Shop Lead will report to the Scoop Shop Experience Hospitality Manager.

Requirements

Must be 18 years of age, or older
Effective problem-solving experience
Strong representative and passion for the Ben & Jerry’s brand
Enthusiasm for working in the Tour operations
Customer service experience and ability to take initiative in customer interactions
An awareness of food safety and cleanliness
Comfortable with handling cash and operating POS systems
Experience with public speaking
Time management skills and reliable attendance
Efficient with the ability to multi-task
Outgoing, positive, friendly, and enthusiastic personality
Ability to maintain basic safety response initiatives in the event of an emergency
Willingness to adhere to General Manufacturing Protocols (GMP) in restricted areas
Willingness to adhere to unique safety protocols specific to the Waterbury factory location
Willingness to assist guests and communicate exit strategy in case of an evacuation event
Must be able to lift up to 50lbs
Must be able to stand up to 8 hours per day
Must be able and willing to work outside
Ability to work in traffic/parking areas of the operation

Nice To Haves

Potential to extend employment after the summer season.

Responsibilities

Coordinate the day-of scoop shop operations including daily staff schedules, call-out coverage, menu & baked good preparations, shop organization & cleanliness and seasonal outdoor greeter operations.
Lead and oversee day-of employees working within the scoop shop department.
Oversee & coordinate opening and closing procedures for the scoop shop operation.
Perform cash handling protocols including opening/closing daily cash drawers.
Support and assist in the training of the Scoop Shop staff, as suggested by the Manager or the Assistant Manager.
Participate in Lead training including conflict de-escalation techniques, customer service recovery options, emergency response Lead protocols and staff management & morale.
Respond to first aid calls, initiating contact with the first aid team and filling out incident report forms.
Perform daily scoop shop responsibilities, including register transactions, taking orders, scooping ice cream, prepping menu items, producing baked goods and interacting with customers.
Perform daily upkeep and cleaning procedures and report maintenance concerns.
Perform opening and closing procedures for the Scoop Shop operations including preparations, cleaning, restocking, and dishwashing.
Act as a line greeter during busy days, interacting and assisting guests with their Scoop Shop orders.
Adhere to operation protocols, including store & staff appearance, proper cash handling procedures, customer service, cleanliness, compliance with all safety and operating standards, merchandising and production of waffle cones, novelties, and baked goods.
Drive consumer loyalty and excellent guest experiences by providing a fun, safe, clean, and high energy experience in the scoop shop.
Participate in basic safety training and adhere to all safety protocols, including emergency response initiatives for the Hospitality operations.
Actively support company safety goals by ensuring consistent safe work behaviors.