SCO Supervisor

Central Boston Elder Services Inc•Boston, MA

2d•Hybrid

About The Position

The SCO Supervisor for CCA, Tufts, United, and Senior Whole Health SCO plans is responsible for the day-to-day operations of the programs and the supervision of the Geriatric Support Services team members (GSSCs). The SCO Supervisor works with the SCO Plan Management Team, Special Programs, Home Care Management, and CBES Operations Team to ensure that CCA, Tufts, SWH, and United and CBES standards are met. The SCO Supervisor serves as liaison to teams and other designated SCO personnel.

Requirements

Bachelor’s degree preferably in social work, human services, nursing, psychology, sociology, or a minimum of three years’ experience in a human service-related field, preferably working with elders.
Two years working in an Aging Services Access Point (ASAP) organization with case management experience.
Strong organizational skills required.
Excellent interpersonal, written, and verbal communication skills required.
Ability to work with a diverse population and within multiple multi-disciplinary teams.
Familiarity with federal and state programs and local resources.
Basic computer skills, including Microsoft Word and Excel.
Ability to be proactive, take initiative, and be a self-starter.

Nice To Haves

At least one-year of supervisory experience strongly preferred.
Experience working with SCO Plans and knowledge of their database systems preferred.

Responsibilities

Provide supervision and oversight of the SCO GSSCs, including weekly supervision meetings and performance evaluations.
Approve timesheets, weekly schedules, time off requests, and conduct other related paperwork and duties as instructed.
Provide consultation to the GSSCs regarding consumer assessments and service planning, use of resources, time management, problem-solving techniques, and gerontological issues.
Accompany GSSCs on home visits for staff training, evaluations, support, and guidance in difficult situations.
Assist GSSCs with professional growth and career-related goal development.
Ensures that SCO and CBES policies and procedures are followed by the staff.
Serve as a liaison between the required SCOs (CCA, Tufts, SWH, and United SCOs), CBES staff, Protective Service, providers, and consumers as needed.
Review and reconcile monthly member rosters, as needed, and make monthly consumer assignments to GSSCs based on language and caseload numbers.
Assist in the resolution of billing discrepancies as needed.
Participate in internal and external SCO team meetings, CBES staff meetings, agency committees and events, and related task force meetings as appropriate.
Attend trainings offered internally and externally to improve skills and knowledge relevant to the role. Share information gleaned from trainings with other staff.
Participate in the hiring process and orientation of new GSSCs.
Organize and update resource information, program forms, and other materials.
Must carry a small case load of 30-40 consumers.
Perform any additional duties as assigned.