SCO Program Manager I

Boston Senior Home Care•Boston, MA

1d•Hybrid

About The Position

The SCO Program Manager I will supervise Case Workers/Managers. The incumbent is responsible for assuring the agency's SCO casework services are delivered in an effective, efficient and caring manner. All services and team activities will be performed under deadline and within budget. The SCO Program Manager I is expected to set professional standards for his/her staff's work performance and to direct their team to be strongly committed to the agency's mission and goals. The SCO Program Manager also works collaboratively with colleagues within and outside the agency to identify, develop, and implement strategies that address issues relevant to clients' needs and promote elders' ability to maintain their lives with dignity in their community. The SCO Program Manager will be creative in implementing new programs to increase client base and to build community relations on multiple levels. The SCO Program Manager will project a positive image and approach in his/her daily interactions with all staff, clients, vendors and providers.

Requirements

Effective communications both verbal and written
Training and presentation skills
Coaching, counseling and interpersonal skills
Problem solving and analytical skills with attention to detail
Proven ability to perform community outreach
Diversity awareness
Insight into understanding agency's mission
Sensitivity to elder care
Auditory, speaking and mobile capacity
Ability to communicate by phone
Computer experience
Able to perform basic data entry and utilize word processing
Experience working with MS Office suite (Word, Outlook, Excel, PowerPoint)
Bachelor's degree in human services, psychology, sociology, nursing, or related field
At least three to five years social work experience
At least 2 years supervisory/management experience
Work authorization in the United States

Nice To Haves

Master's Degree in social work or psychology
Licensure (LCSW or LICSW)
Experience in the Massachusetts Elder Service system or with SCO programs
Experience in program development, planning and implementation
Commitment to maintaining members at home with dignity

Responsibilities

Manage, motivate, direct, train, participate in hiring, and discipline all team members effectively.
Provide clinical supervision on an individual and/or group basis as needed.
Take a creative approach in planning, organizing and implementing agency goals and initiate effective strategies within budget and strict timeframes.
Conduct reviews and measurements of staff through performance reviews; and conduct departmental reviews to ensure department meets contractual compliance protocols.
Communicate agency goals to team members and assist them in understanding how their activities relate to these goals.
Serve as a resource regarding the interpretation of EOEA regulations relating to home care programs and agency policies and procedures.
Participate in home care visits on an as need basis for special cases, and conduct quality assurance of home visits conducted by case managers.
Establish and maintain performance standards in accordance to program and EOEA requirements.
Take an active role in agency meetings, committees and task forces.
Project a positive image when representing the agency in meetings with community agencies, task forces and vendors.
Attend training and seminars to improve skills and knowledge relevant to the position.
Act as Step 1 Grievance Officer as per SEIU Local 509 Bargaining Unit agreement.
Perform other tasks or special projects assigned by the Executive Director, rector and/or Senior Staff.