SCO Appointment Agent/PSC Float
About The Position
The SCO Appointment Agent/PSC Float plays a critical role in facilitating seamless scheduling and coordination of appointments within the healthcare and social assistance sector. This position ensures that clients and patients receive timely access to services by managing appointment logistics efficiently and accurately. The role requires a comprehensive understanding of benefits knowledge to assist clients in navigating their healthcare options and eligibility. As a float position, the agent must be adaptable, supporting multiple service centers and adjusting to varying workloads and priorities. Ultimately, this role contributes to enhancing client satisfaction and operational efficiency by providing expert appointment management and benefits guidance.
Requirements
- High school diploma or equivalent.
- Demonstrated knowledge of healthcare benefits and social assistance programs.
- Proven experience in appointment scheduling or customer service within a healthcare or social assistance environment.
- Strong communication and organizational skills.
- Ability to work flexibly across multiple locations or departments as required.
- Benefits knowledge is essential for accurately informing clients about their healthcare options and eligibility, which directly impacts appointment scheduling and client satisfaction.
- Strong communication skills enable the agent to clearly explain complex benefits information and coordinate effectively with clients and healthcare providers.
- Organizational skills are critical for managing multiple appointments and adapting to the dynamic needs of different service centers.
Nice To Haves
- Associate degree or higher in healthcare administration, social work, or a related field.
- Experience working with electronic health records (EHR) or scheduling software.
- Familiarity with federal and state healthcare regulations and benefits programs.
- Bilingual abilities to support diverse client populations.
- Previous experience in a float or multi-site support role.
- Familiarity with scheduling software and electronic health records streamline daily operations and improve accuracy.
- Bilingual abilities and knowledge of healthcare regulations enhance the agent's capacity to serve a diverse client base and ensure compliance with industry standards.
Responsibilities
- Coordinate and schedule appointments for clients across various healthcare and social assistance programs, ensuring optimal utilization of resources.
- Provide detailed information and guidance regarding client benefits, eligibility criteria, and available services to support informed decision-making.
- Serve as a flexible resource by floating between different service centers or departments to address fluctuating appointment demands and staffing needs.
- Maintain accurate records of appointments, client interactions, and benefits inquiries in compliance with organizational policies and confidentiality standards.
- Collaborate with healthcare providers, administrative staff, and clients to resolve scheduling conflicts and improve service delivery processes.
Benefits
- Competitive pay which matches your abilities and experience
- Health coverage for you and your family
- Generous number of vacation days per year
- A robust wellness plan and health club discounts
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
