SCM Manager

UCSF•San Francisco, CA

3d•Onsite

About The Position

Under the general direction of the Administrative Director, the incumbent is responsible for supervising personnel and managing operations and budget in the Specimen Collection and Management division of the ZSFG Clinical Laboratory. This includes phlebotomy services, specimen handling and processing, inquiries (information), customer service, send-outs, and logistics for referral lab testing. Responsible for managing and coaching a team of hospital laboratory technicians in a fast-paced environment; maintaining adequate staffing levels by scheduling coverage and evaluating workload for 24 hours/7-day operation; reviews and updates existing procedures and teaching materials to employees, CLS, and phlebotomy students; responsible for quality assurance and performance/process improvement in SCM. Involves management of the pre-analytical section of the ZSFG Clinical Laboratory, including the OPD and the Send-out departments. Knowledge in laboratory medicine required, including, but not limited to, chemistry, blood banking, hematology, microbiology, or immunology. May also require knowledge of highly technical sub-specialty areas, such as, but not limited to, enzyme assay, steroid assay, radioimmunoassay, toxicology, electrophoresis, rheumatology, tissue typing, virology, sequencing, genomics, precision medicine, and other specialized send-out/reference lab/ specialty lab testing. Collaborate and coordinate with the various divisions of the Laboratory, other ZSFG departments, affiliated hospitals, health centers, clinics, and outreach clients. Important job functions include ensuring optimal quality, safety, and efficiency across all supervised functions, as well as compliance with regulatory requirements. It is expected that all duties be performed in a manner that reflects the team concept and the UCSF and ZSFG missions, visions, and values.

Requirements

Knowledge in laboratory medicine required, including, but not limited to, chemistry, blood banking, hematology, microbiology, or immunology.
May also require knowledge of highly technical sub-specialty areas, such as, but not limited to, enzyme assay, steroid assay, radioimmunoassay, toxicology, electrophoresis, rheumatology, tissue typing, virology, sequencing, genomics, precision medicine, and other specialized send-out/reference lab/ specialty lab testing.

Responsibilities

Supervising personnel and managing operations and budget in the Specimen Collection and Management division.
Managing phlebotomy services, specimen handling and processing, inquiries, customer service, send-outs, and logistics for referral lab testing.
Managing and coaching a team of hospital laboratory technicians.
Maintaining adequate staffing levels by scheduling coverage and evaluating workload for 24 hours/7-day operation.
Reviewing and updating existing procedures and teaching materials.
Ensuring quality assurance and performance/process improvement in SCM.
Managing the pre-analytical section of the ZSFG Clinical Laboratory, including the OPD and the Send-out departments.
Collaborating and coordinating with various divisions of the Laboratory, other ZSFG departments, affiliated hospitals, health centers, clinics, and outreach clients.
Ensuring optimal quality, safety, and efficiency across all supervised functions.
Ensuring compliance with regulatory requirements.