SCL Ops Excellence Manager

Lennox International•Richardson, TX

1d•Hybrid

About The Position

The Supply Chain Ops Excellence Manager (Distribution Operations) serves as a strategic liaison and operational partner to the Director of Distribution, supporting regional distribution managers and facility leaders across the network. This role is responsible for managing cross-functional projects, driving operational consistency, supporting performance improvement initiatives, and strengthening communication between corporate stakeholders and field operations. This is a developmental leadership role designed for an experienced distribution professional seeking broader enterprise exposure and readiness for future senior operations leadership. The role requires strong operational knowledge, project management capability, and the ability to influence without direct authority in a fast-paced distribution environment.

Requirements

Bachelor’s degree in Supply Chain, Operations Management, Business, Industrial Engineering, or a related field (or equivalent experience).
7+ years of progressive experience in distribution, warehousing, or logistics operations.
Demonstrated experience managing complex operational projects across multiple locations.
Strong understanding of distribution center operations, labor models, safety, and performance management.
Strong communication and interpersonal skills; ability to influence without direct authority
Strategic thinking paired with hands-on operational execution
Analytical problem-solving and decision-making
Project management and organizational skills
Adaptability and comfort operating in ambiguous or evolving environments
Executive presence with credibility at both corporate and field levels

Nice To Haves

Master’s degree (MBA or similar).
Experience supporting multi-site or regional distribution networks.
Exposure to enterprise-scale operations, automation, WMS implementations, or network optimization.

Responsibilities

Act as a primary liaison between the Director of Distribution, regional distribution managers, facility leadership, and corporate partners (HR, Finance, Safety, Engineering, IT, etc.).
Support execution of distribution strategy across regions and facilities by translating corporate objectives into actionable operational initiatives.
Provide analytical and operational support to leadership decisions related to capacity, labor planning, service levels, safety, and cost efficiency.
Lead and manage cross-functional distribution projects, including operational improvements, standardization initiatives, system implementations, and process optimization efforts.
Develop project plans, timelines, metrics, and communication strategies; track progress and mitigate risks.
Ensure alignment and consistency of execution across multiple sites and regions.
Serve as a resource and thought partner to regional distribution managers and facility leaders.
Assist with issue resolution, escalations, and deployment of best practices across the distribution network.
Support onboarding, training, and continuous development initiatives for distribution leadership teams.
Analyze operational metrics and trends to identify risks, opportunities, and improvement areas.
Partner with field leadership to improve key performance indicators related to safety, productivity, quality, service, and cost.
Support continuous improvement methodologies (Lean, Six Sigma, Kaizen, etc.) as applicable.
Prepare executive-level presentations, reports, and business updates for senior leadership.
Communicate effectively with both corporate stakeholders and hourly/field employees, adapting messaging as appropriate.
Promote transparency, collaboration, and alignment across the distribution organization.