School Technology Specialist

Northshore School District 417 • Bothell, WA

10h • Onsite

About The Position

The School Technology Specialist provides school-based technical support to students and staff, helping ensure technology hardware and software are available to meet educational needs. The role serves as a liaison between school staff and the Technology Department, supports two-way communication, and implements technologies as directed by the department. It works under the leadership of the technology department, independently resolving routine and less complex user problems and coordinating with other technology staff or a supervisor to refer or resolve more complex issues. Work is evaluated based on the success of user support and problem resolution in accordance with district and department policies and procedures.

The position maintains school technology inventories, supports student devices and peripherals, troubleshoots hardware and software issues, manages work orders, supports school websites and state-required testing, and collaborates with school and district staff on technology needs and digital citizenship. Duties may vary by assignment or school and may be supplemented as necessary. The position reports to the district technology administrator in consultation with building administrators.

Requirements

• At least 18 years of age.
• High school diploma or equivalent.
• Experience with personal computer operating systems.
• Ability to establish and maintain effective relationships with students, teachers, district staff, and the public.
• Knowledge of effective uses of technology in curriculum.
• Effective oral and written communication skills.
• Ability to work with minimum supervision.
• Demonstrated initiative and problem-solving skills.
• Basic troubleshooting knowledge of Macintosh and PC computers and peripherals.
• Technical knowledge of network use, hardware, and software.
• Ability to operate computers and learn specific software applications.
• Ability to lift a minimum of 40 pounds and perform physical tasks including bending, pushing, repetitive motions, kneeling, and stooping.

Nice To Haves

• Skill and experience working with school-age children.

Responsibilities

• Maintain the school’s inventory of student devices, printers, presentation equipment, and other hardware; coordinate with the Asset Management Specialist and surplus or redistribute equipment as needed.
• Assign and collect student computing devices and peripherals; assign and reverse technology fines for lost or damaged hardware; issue one-day loaner devices; assess damage and enter repair tickets.
• Troubleshoot hardware, software, and peripheral issues for staff and students, including printing, network connectivity, presentation systems, email, and device power.
• Use Technology Department resources, including the knowledge base and work order system, and follow standard guidance and procedures.
• Provide individual and small-group technical support to students for assigned district devices and peripherals.
• Monitor student use of equipment, Internet, email, and other technology resources when requested by supervisors or school administrators.
• Support and maintain the school website and help staff use district website tools and maintain classroom websites.
• Create and track work orders, respond promptly to assigned tickets, escalate issues when necessary, and direct staff to troubleshooting and training resources.
• Support annual state-required testing in collaboration with the School Assessment Coordinator, Technology Department, and District Assessment staff; facilitate communication about online testing issues.
• Collaborate with the Teacher-Librarian, Instructional Technology Coordinators, Technology Department, and others on school technology issues.
• Assist the school technology team with researching software, hardware, and peripheral selections in accordance with the Digital Resource Review process.
• Share information with school staff about learning opportunities, technical implementations, timelines, and technology requirements; provide feedback to the Technology Department representing staff needs.
• Attend district STS meetings.
• Support teachers and teacher-librarians in developing students’ and staff members’ Digital Citizenship skills and habits.
• Support school-specific activities such as Hour of Code, keyboarding instruction, and larger-space AV systems in gyms and commons, as assigned.
• Collaborate with other School Technology Specialists and the ITC in pathways and grade bands to promote consistent district service.
• Perform other related duties as assigned.

Benefits

• Washington state health insurance coverage (SEBB) for eligible positions, including medical plans with prescription benefits, dental plans, vision plans, life and AD&D insurance, long-term disability insurance, a Medical Flexible Spending Arrangement, and a Dependent Care Assistance Program.
• Washington state retirement package for eligible positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED