Evening IT School Support

Education Affiliates•New York, NY

1d•Onsite

About The Position

The IT School Support provides level 1 and 2 hardware and software support to the campus administration personnel, students and faculty. This role involves responding to inquiries, diagnosing problems, installing and configuring new equipment, tracking IT supplies, performing server updates, and documenting systems processes. Additionally, the role includes setting up student and administration/faculty accounts, troubleshooting access issues, and educating users on equipment and software basics.

Requirements

2-5 years of IT support experience
Associates degree or equivalent in Computer Science or related field.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Responds to administration/faculty/student inquiries concerning system(s) operations.
Diagnoses system hardware, software, and operator problems.
Provides updates to College President on open tickets/problem resolutions.
Tracks, prioritizes and documents requests using an IT support request system.
Installs and configures new computers and other IT equipment as well as repairing and upgrading different types of computers (software and hardware).
Responsible for tracking of IT supplies and equipment (e.g. cables and adapters).
Performs regular updates to servers.
Installs and builds cables for the campus.
Proactively examines current systems in place and inquires about new software/hardware in the market that relates to the campus functions.
Documents systems processes and procedures.
Other duties as assigned.
Responsible for setting up student accounts.
Responds and troubleshoots all student inquiries regarding access to their accounts, laptop for online classes and other software required for their courses.
Responsible for setting up all administration/staff/faculty accounts, which include computers, printers/scanners and department specific software.
Educates administration/faculty on the basics of equipment and software.