School Services District Manager

The Guitar Center Company•Raleigh, NC

About The Position

Music & Arts is seeking a School Services District Manager to serve as a regional business leader. The role develops high-performing Education Account Manager teams, strengthens educator engagement across school districts, and drives rental, repair, and product growth throughout an assigned territory. The District Manager integrates operational excellence, sales discipline, and cultural alignment across the district while coaching field account managers and building relationships with educators and administrators. The position also partners with stores, repair centers, logistics, and customer support teams to improve service and business results. The District Manager leads team development, sales execution, educator service delivery, territory growth, community engagement, and store activation. This leader models optimism, professionalism, accountability, and a service mindset, addresses performance gaps, and promotes collaboration and continuous improvement. Music & Arts is part of the Guitar Center enterprise. It is based in Frederick, Maryland, and comprises more than 225 retail stores, 200 educational representatives, and 250 affiliate locations. The company’s mission is to encourage creativity and music, support lifelong musicians, and help people experience the joy of playing an instrument. The role includes a company vehicle. Benefits and perks include medical, dental, and vision coverage; a 401(k) with company match; mental health support; paid sick, holiday, and vacation time; an employee discount program; tuition reimbursement options; and gig leave for employee-musicians. Compensation varies based on experience, education, and other factors; the posting does not specify a pay range.

Requirements

Bachelor’s degree or at least 4 years of equivalent sales or leadership experience.
At least 4 years managing remote field or B2B sales teams.
Proven track record of developing talent and driving performance through structured coaching.
Experience managing sales pipelines, forecasting, and CRM systems; Salesforce is preferred.
Valid driver’s license and ability to travel extensively throughout the assigned district.
Ability to lift or move up to 50 pounds.
Ability to work evenings and weekends during peak seasons.

Nice To Haves

Experience working directly with K–12 music educators, schools, or public-sector institutions.
Background in multi-territory sales management or field-based leadership.
Proven capability coaching representatives to high productivity cadences.
Bilingual capability, especially Spanish.

Responsibilities

Recruit, coach, and develop a high-performing team of Education Account Managers.
Conduct structured field rides, performance reviews, and skill development sessions.
Strengthen role clarity, productivity rhythms, and accountability across the team.
Build a positive, collaborative team environment centered on service, professionalism, and continuous improvement.
Establish districtwide commitment to pipeline hygiene, contact cadence, opportunity staging, and accurate Salesforce documentation.
Lead weekly pipeline reviews and quarterly business reviews with each Education Account Manager.
Grow Music & Arts’ footprint through prospecting, territory planning, and new program creation.
Monitor performance against plan and adjust execution to achieve rental, repair, and product sales targets.
Promote educator satisfaction by ensuring timely resolution of rental, repair, and product issues across the district.
Coordinate with Regional Logistics Coordinators, stores, repair shops, and customer service to provide seamless service.
Identify systemic service friction points and lead corrective action planning.
Ensure district teams provide professional, responsive, high-ownership service to K–12 partners.
Assess school- and district-level potential using prioritized lists, CRM data, and internal market analytics.
Build and execute an annual territory growth plan to expand Music & Arts’ reach and deepen educator partnerships.
Support Education Account Managers in accessing district administrators, expanding program adoption, and strengthening long-term relationships.
Align Education Account Managers with local Music & Arts and Guitar Center stores.
Support educator nights, community events, back-to-school campaigns, and recruitment initiatives.
Promote in-store educator resources, coupons, and promotional programs to increase traffic and brand visibility.
Model optimism, professionalism, a service mindset, accountability, and operational discipline.
Address negativity, disengagement, and performance gaps with clarity and urgency; coach for improvement and reinforce productivity expectations.
Promote collaboration across departments and champion peer success.