School Programs Specialist

Great Lakes Science Center•Cleveland, OH

just now•Hybrid

About The Position

The School Programs Specialist supports the development and implementation of on-site and off-site school programs, ensuring smooth operations and a high-quality experience for students, educators, and guests. This role focuses on coordinating program logistics, supporting facilitators, and maintaining program flow throughout the day. Working closely with the School Programs Manager, the Specialist helps ensure programs are engaging and consistent, and delivered efficiently, safely, and in alignment with established standards. This position plays a key role in supporting staff, troubleshooting real-time challenges, and creating a positive, engaging environment for all participants.

Requirements

1+ years of experience in schools or in a museum role supporting schools
Experience working in a fast-paced, guest-facing environment
Strong organizational and communication skills with experience managing multiple programs, timelines, or priorities simultaneously
Experience working collaboratively with cross-functional teams or external partners

Nice To Haves

Science teaching experience in a school
Degree in science education, science, or education, or related field
Experience supporting or assisting in staff coordination or training
Familiarity with program logistics or event operations
Familiarity with safety protocols related to demonstrations, labs, or hazardous materials

Responsibilities

Support the daily delivery of school programs, including workshops, demonstrations, and field trip experiences
Work collaboratively with reservations department to ensure accurate booking and communications with school groups
Support curriculum development as appropriate
Assist with program setup, transitions, and breakdown to ensure smooth operations
Monitor program flow and adjust logistics in real time to maintain schedules and quality
Ensure program spaces are prepared, organized, and ready for use
Provide day-to-day support to program Guest Engagement staff
Coordinate with Guest Engagement Manager for coverage based on daily program needs
Reinforce program expectations, safety protocols, and guest service standards
Help create a welcoming, organized, and engaging experience for students, teachers, and chaperones
Serve as an on-site point of contact for program-related questions
Assist during Greet
Assist in managing student behavior and responding to guest concerns in a professional manner
Communicate daily program needs, updates, and adjustments with program staff
Support coordination with internal teams to ensure smooth scheduling and space usage
Relay operational feedback and observations to support continuous improvement
Follow and reinforce all safety procedures, including those related to program materials and equipment
Support adherence to health, safety, and emergency protocols
Assist in responding to incidents and escalating concerns appropriately