School Operations Manager - Newark

KIPP•Newark, NJ

1d•$60,000 - $85,399•Onsite

About The Position

The School Operations Manager (SOM) manages student information systems, student and family records and compliance, student recruitment, registration, attendance, and enrollment while delivering excellent communication and customer service to families and visitors. The SOM creates, owns, and executes on projects in support of key responsibilities and school-wide operations and reports directly to the Director of School Operations.

Requirements

Proficient in Microsoft Office, specifically Excel
Database management and reporting
Strong written and oral communication skills
Strong interpersonal skills
Strong organization skills and meticulous attention to detail
Superb customer service skills and love and support for families and children
Demonstrated ability to work with a team on collaborative projects
Ability to remain calm and solutions-oriented in high-stress situations.
Commitment to do whatever it takes to ensure our teachers and students have what they need to be successful
Ability to proactively problem solve; anticipate challenges before they occur
Ability to identify inefficiencies and generate creative solutions
Ability to develop and manage multiple projects simultaneously and comfortably with ambiguity
Ability to troubleshoot and manage high stress situations with a calm and positive demeanor

Nice To Haves

Previous experience in a customer service-oriented role
Previous experience in an educational or non-profit setting

Responsibilities

Coordinate all activities related to student registration, transfer, withdrawals, maintenance of student records, and family engagement
Respond to inquiries regarding registration and student records
Verify student enrollment for various local or state agencies, as required
Prepare transmittals or transfers for students leaving school due to promotion or address change; receive transcripts for incoming students and verifies home address
Prepare and type correspondence, memoranda and reports as required
Serve as custodian of student records; review the retention of student records and ensures compliance with State, District regulations pertaining to the same; transfer and receive files from previous schools and new schools
Manage and maintain progress reports (such as report cards, attendance, behavior reports), including printing, distributing, and archiving
Manage administrative responsibilities including preparing and maintaining student files and generating progress reports and transcripts
Publicize and attend student recruitment events for the school
Manage enrollment processes for all new students
Manage collection of all compliance documents and enrollment files for incoming, current, and transferring students and work with regional offices to ensure enrollment records are accurate and up to date
Collaborate with other school-operations staff to ensure enrollment compliance, including collection of health records
Create an environment and interact with families in a way that is aligned with our school culture priorities
Develop and leverage trusting relationships with families in the support of the school and the child’s best interests
Engage in critical conversations with families who are considering transferring out, and escalate to other key stakeholders as needed
Manage and coordinate KIPP Through College supports for students who have transferred out
Build and implement enrollment project plan, including events, documentation, and family communication
Build and implement supply management plan, including overseeing inventory and ordering
Manage student transportation systems, including school-based busing and bus tickets, and support the special education team with communication and monitoring of individualized transportation based on IEP-eligibility
Manage student data on SIS and monitor tier 1 data inquiries
Manage school-wide collection of nutrition documentation, including applications and verifications, and oversee plan for fee collection
Develop and execute project plans related to school-wide operations, such as technology, testing, nutrition, special events, field trips
Create and implement plan for family surveys
Build and implement parent engagement strategy and events
Serve as the primary source of information for families including generating all-calls, newsletters, and other communications, as needed
Develop school-based marketing and messaging materials for visitors, teacher recruits, and families
Manage incoming and outgoing paperwork for students and families
Manage any part-time employees to support school operations in an efficient, effective, and customer service-oriented capacity and ensure all administrative tasks completion and office information is up to date and accurate
Liaison on a day to day basis with any vendors who interface with families, including but not limited to Food and Nutrition and Transportation
Serve as liaison between parents, students, and staff with exemplary customer service skills in order to actively engage and build relationships with stakeholders
Develop and implement incentive and intervention systems to increase student attendance
Make daily attendance calls to absent students and support family concerns as needed to successfully reach families and impact attendance
Track student attendance to maintain high data accuracy and high student attendance
Work to ensure staff are consistently and accurately entering attendance records
Collaborate with the Student Support Team to identify students needing additional supports and design support plans and next steps
Maintain high communication with families and staff to problem solve and support around attendance issues
Lead weekly chronic absenteeism meetings