School of Law Service Desk Student Assistant

Liberty University • Lynchburg, VA

5d • Onsite

About The Position

The School of Law Service Desk Student Assistant provides courteous, attentive customer service at the Ehrhorn Law Library service desk. The role answers basic directional, resource, and technical questions from library users in person and by phone; reserves study rooms; and helps patrons locate physical and electronic resources for checkout or in-library use. The assistant maintains library spaces and materials by completing hourly counts, reshelving and shifting books, checking printer supplies, reading shelves, updating legal texts, and cleaning to keep the library clean and conducive to study. Additional special projects may be assigned by the Access Services Coordinator or Supervisor.

The assistant is expected to remain vigilant at the desk, identify patrons who may need help or whose behavior may be problematic, support an inclusive environment, follow Liberty University policies, and contribute as a team member in keeping with the University’s Christian model and mission. The position follows the School of Law business casual dress code. It is an onsite, part-time student position with a minimum of 12 and maximum of 18 hours per week. Candidates must be open to possible late-evening and weekend hours and have safe transportation available at those times.

Requirements

• One semester of college education is required.
• Ability to communicate effectively and professionally in a customer service setting.
• Ability to understand, speak, and write English well enough to communicate and correspond professionally.
• Strong organizational skills.
• Ability to work independently and exercise good judgment and discretion.
• Promptness and reliability in following scheduled hours.
• Willingness to communicate library policy to users.
• Courtesy, respect, and tact in dealing with others.
• Ability to read call number labels quickly and accurately.
• Ability to analyze information and events, apply judgment, solve routine and complex problems, prioritize tasks, and resolve potentially problematic patron issues.
• Ability to work at least 12 and no more than 18 hours per week.
• Must be open to possible late-evening and weekend work and have safe transportation available at those times.

Nice To Haves

• Grade point average of 3.0 or above.
• Federal Work Study status.
• Previous customer service experience.
• Some knowledge of the Library of Congress classification and call number system.

Responsibilities

• Answer library users’ questions in person and by phone, provide directional, resource, and basic technical assistance, reserve study rooms, and locate physical and electronic resources.
• Complete hourly counts and maintain library spaces and resources by reshelving and shifting books, checking printer supplies, reading shelves, updating legal texts, and cleaning.
• Maintain a clean, clutter-free environment conducive to study.
• Complete special projects assigned by the Access Services Coordinator or Supervisor.
• Remain vigilant while staffing the service desk to identify patrons who may need assistance or whose behavior may be problematic to others.
• Support an inclusive environment and work effectively with diverse populations.
• Adhere to Liberty University policies and represent the University in an exemplary manner.
• Work effectively as a team member in support of Liberty University’s Christian model and mission.
• Comply with the Liberty University School of Law business casual dress code.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree