School of Law Service Desk Student Assistant

Liberty University•Lynchburg, VA

4d•Onsite

About The Position

The Library Service Desk Assistant provides courteous, attentive customer service within the Ehrhorn Law Library. The assistant responds to basic directional, resource, and technical requests from library users; answers questions in person and by phone; reserves study rooms for law students and faculty; and helps users locate physical and electronic resources for checkout or in-library use. The role reports to the Access Services Coordinator. The assistant helps maintain library spaces and materials by completing hourly counts, reshelving and shifting books, checking printer supplies, reading shelves, updating legal texts, and cleaning to keep the library clean and conducive to study. The position also involves completing special projects, maintaining a vigilant service-desk presence, and identifying patrons who may need assistance or whose behavior may be problematic to others. The assistant is expected to work effectively with diverse populations, support an inclusive environment, follow Liberty University policies and the School of Law business-casual dress code, and foster the University’s Christian model and mission. This is an onsite, part-time student position with a minimum of 12 and maximum of 18 hours per week. Candidates must be open to possibly working late evenings and/or weekends and have safe transportation available at those times. The work environment is climate-controlled and well lighted, with moderate noise; occasional outdoor event facilitation may occur. Starting pay is $12.77 per hour, subject to the stated Virginia minimum wage and other position and funding factors.

Requirements

One semester of college education is required.
Ability to communicate professionally and effectively in a customer-service setting.
Ability to understand, speak, and write English professionally.
Strong organizational skills.
Ability to work independently and exercise good judgment and discretion.
Promptness and reliability in following scheduled hours.
Courtesy, respect, and tact when dealing with others.
Ability to read call-number labels quickly and accurately.
Ability to reason, analyze information and events, and use judgment to solve routine and complex problems.
Ability to prioritize and complete tasks efficiently and resolve potentially problematic patron issues.
Ability to meet the position’s physical and sensory demands, including sitting, standing, walking, climbing stairs, handling materials, reaching overhead, kneeling, stooping, lifting 40 pounds or less, and pushing book carts weighing up to 250 pounds.
Must be open to the possibility of working late evenings and/or weekends and have safe transportation available at those times.

Nice To Haves

Grade point average of 3.0 or above.
Federal Work Study status.
Previous customer-service experience.
Some knowledge of the Library of Congress classification and call-number system.

Responsibilities

Answer library users’ questions in person and by phone, including basic directional, resource, and technical-related requests.
Reserve study rooms for law students and faculty.
Locate physical and electronic resources for checkout or in-library use.
Complete hourly counts; reshelve and shift books; check printer supplies; read shelves; update legal texts; and clean library spaces.
Maintain a clean, clutter-free environment conducive to study.
Complete special projects assigned by the Access Services Coordinator or Supervisor.
Maintain a vigilant posture at the Library Service Desk to identify patrons who may need help or exhibit behavior problematic to others.
Work with diverse populations and support an inclusive environment.
Adhere to Liberty University policies and represent the University in an exemplary manner.
Work effectively as a team member while embracing and fostering LU’s Christian model and mission.
Follow the Liberty University School of Law business-casual dress code.
Communicate library policies to users as needed.