26-27 School IT Support Specialist (part-time)

Girls Leadership Academy of Wilmington • Wilmington, NC

1d • Hybrid

About The Position

The School IT Support Specialist will provide hands-on technical assistance to staff and students, ensuring smooth operation of devices, networks, and educational technology systems. This role includes troubleshooting hardware and software issues, managing user accounts and security settings, maintaining accurate technology inventories, and supporting instructional technology by assisting with digital learning tools while helping plan and implement long-term IT improvements. Ideal candidates bring strong technical expertise, excellent customer service, and a collaborative approach suited for dynamic school environments. This is a part-time, 12-month position available starting June 1, 2026, reporting to the Operations Director.

Requirements

• Associate degree or equivalent experience in Information Technology, Computer Science, or related field
• 2-3 years in an IT role, preferably in an education facility
• Strong troubleshooting skills with Windows, ChromeOS, and macOS devices
• Knowledge of Google Workspace for Education, Microsoft 365, and basic networking concepts (Wi-Fi, DNS, DHCP).
• Excellent communication, organization, and customer service skills.
• Ability to work independently and collaboratively in a school setting.
• Experience with student information systems (SIS) and learning management systems (LMS).
• Familiarity with MDM (Mobile Device Management) platforms such as Google Admin Console or JAMF.
• Possession of a valid TB test issued by the local county board of health or recognized medical authority is required for employment.

Nice To Haves

• Ideally in a charter school environment
• CompTIA A+, Network+, or similar certifications preferred.

Responsibilities

• Provide first-level technical support to staff and students for hardware, software, network, and account-related issues.
• Troubleshoot and resolve issues with laptops, desktops, tablets, printers, projectors, and interactive whiteboards.
• Maintain a help desk ticketing system and ensure timely resolution of requests.
• Assist with setup, configuration, and maintenance of network devices, servers, and classroom technology.
• Monitor network performance and assist with troubleshooting connectivity issues.
• Maintain an accurate inventory of IT assets and manage device check-in/out procedures.
• Support user account creation and permissions management for Google Workspace, Microsoft 365, and other school platforms.
• Ensure compliance with data privacy and cybersecurity best practices, including password management and endpoint security.
• Provide training and assistance to teachers and students on educational technology tools and digital learning platforms.
• Support administration of standardized online testing environments (e.g., NWEA MAP, state assessments).
• Collaborate with school leadership and the Director of Technology to plan upgrades, deployments, and long-term IT initiatives.
• Recommend improvements to enhance system reliability and efficiency.
• Other duties as assigned to ensure successful and effective operations of the office/administration and the school.

Benefits

• All new staff will attend a formal orientation to learn more about the school, our expectations, and to help acclimate our new employees to the school community.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree