School Based Health Center Access Representative/Greeter-Gloucester

Beth Israel Lahey Health•Gloucester, MA

16d•$16 - $19•Onsite

About The Position

At BILH - Addison Gilbert Hospital’s GHS-SBHC, the Front Desk Administrative Support individual works primarily with Gloucester High School Students and Staff in assisting them with scheduling and registering appointments in EPIC for the Nurse Practitioner and Mental Health Provider and scheduling appointments for the Community Health Worker and Program Manager. This role will act as greeter at the front desk and will verify insurance in addition to administrative support for GHS-SBHC staff.

Requirements

High School or GED minimum
Tech-savvy - the ability to use computer programs with ease
Legally able to work in the US - ie US citizenship or have a work permit
Excellent communication skills - both verbal and written; with active listening skills
Strong Organizational Skills to manage and prioritize work
Established computer literacy skills - Microsoft word; google docs/sheets, etc.

Nice To Haves

EPIC medical record registration experience is a plus
Bilingual (or multilingual) in English and Spanish and/or Portuguese is a plus
Experience in a health care and/or school setting
Knowledge of Electronic Medical Records registration - EPIC, etc. is a plus
Bilingual/Multilingual in English and Spanish and Portuguese preferred
Passionate about supporting this community and helping underserved populations
Enjoy working with teens in a quick-paced school setting
Comfortable supporting cultural competency, including the LGBTQ+ community
Enjoy balancing multiple tasks

Responsibilities

Assist with scheduling and registering appointments in EPIC for the Nurse Practitioner and Mental Health Provider.
Schedule appointments for the Community Health Worker and Program Manager.
Act as a greeter at the front desk.
Verify insurance.
Provide administrative support for GHS-SBHC staff.