School Health- Patient Access Representative

Nationwide Children's Hospital•Columbus, OH

9d•Onsite

About The Position

This part-time, benefits-eligible position will work 5 days during the school year and will be off over summer break. Hours are day shift Monday-Friday between 7:30 AM and 4:30 PM, based on school location and hours. This position will work with our School Based Roving Vaccine and Primary Care teams, assisting with patient registration and check-in, appointment scheduling, and answering our main scheduling line.

Requirements

High School Diploma or equivalent, required.
Demonstrated computer skills required with the ability to navigate most current technology systems.
Strong administrative skills.
Excellent customer service and organizational skills.
CPR certification (based on position and as determined by manager).

Nice To Haves

Associate's Degree, preferred.
One year of health care experience, preferred.

Responsibilities

Greeting and registering patients
Answering telephone calls
Scheduling appointments
Pulling and filing medical charts when indicated
Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
Interviews and registers patients in registration areas that report up through Patient Access.
Obtains accurate demographic, insurance, and physician information on registrations.
Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
Assists in the shadowing/precepting of new employees.