School Health- Patient Access Representative

Nationwide Children's Hospital•Columbus, OH

9d•Hybrid

About The Position

This part-time, benefits-eligible role involves working with School Based Dental and Primary Care teams, assisting with patient registration and check-in, appointment scheduling, and answering the main scheduling line. The position will have dedicated days working with the Dental team, with sites rotating every 6-8 weeks within the Columbus City and Reynoldsburg School Districts. Front Office Dental experience is preferred but not required. The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.

Requirements

High School Diploma or equivalent, required.
Demonstrated computer skills required with the ability to navigate most current technology systems.
Strong administrative skills.
Excellent customer service and organizational skills.
CPR certification (based on position and as determined by manager).

Nice To Haves

Associate's Degree, preferred.
Front Office Dental experience preferred but not required.
One year of health care experience, preferred.

Responsibilities

Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
Interviews and registers patients in registration areas that report up through Patient Access.
Obtains accurate demographic, insurance, and physician information on registrations.
Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
Assists in the shadowing/precepting of new employees.