Scholarship Program Administrator (Remote – Hybrid: MN)

Scholarship America•Saint Peter, MN

3d•$18 - $19•Hybrid

About The Position

The Scholarship Program Administrator facilitates a portfolio of scholarship programs and works with client partners throughout each program cycle, from contract approval and student applications through evaluation, selection, notifications, college payments, and reporting. The administrator consults with clients on Scholarship America best practices to advance student outcomes and program goals, and collaborates with internal teams to deliver programs and assist students, parents, and school officials. The role maintains student and financial records, determines eligibility, oversees award payments, manages program finances, and ensures contract requirements and timelines are met. It communicates program details and status to partners and other stakeholders, supports process and technology improvements, and contributes to a positive, collaborative team culture. The position may be remote within the continental United States or hybrid from the Bloomington or Saint Peter, Minnesota offices. Employees receive work equipment, including a laptop, monitor(s), mouse, and keyboard. The team uses a flexible schedule around core hours of Monday through Friday, 8:00 a.m. to 4:30 p.m. Central Time; employees must be available and engaged during scheduled work hours and arrange not to be the primary caretaker of others during those hours. Candidates must reside in the United States during employment.

Requirements

Successful background in client relationships through account management and/or customer service.
Ability to work effectively, efficiently, and cooperatively with diverse groups in on-site and virtual environments.
Professional verbal and written communication skills, including phone, email, chat, letters, contracts, and documentation; may include in-person site visits.
Ability to work independently, manage time, prioritize, and handle competing priorities.
Attention to detail in administering programs according to contract parameters and timelines.
Proficiency with Excel and other Microsoft Office products.
Aptitude for learning and using new software applications and digital tools.
Initiative in analyzing and solving problems.
Associate’s degree or equivalent experience.
Passion for improving student outcomes and commitment to serving marginalized students in need.

Nice To Haves

Ability to coach and consult with partners on designing programs that support students with the greatest need.
Experience providing customer service to or supporting diverse populations.
Cultural awareness of varied lived experiences and their potential impact on educational achievement.
Understanding of scholarship processes through personal or professional experience.
Multilingual skills, preferably Spanish.
Bachelor’s degree or equivalent experience.

Responsibilities

Foster partner relationships, keep partners informed about program status, and provide guidance to maximize program impact.
Accurately complete scholarship administration processes using customized and standard operating systems.
Share business-process knowledge and procedural changes with team members.
Maintain detailed student and financial records, determine eligibility, and oversee student award payments in accordance with contract requirements.
Provide professional support and communication to clients, students, parents, recommenders, and schools.
Contribute input to organizational change, efficiency improvements, and technology improvements.
Prioritize work and meet program timelines.
Manage applicant evaluations and participate in scholarship award decisions.
Update and communicate program contracts, calendars, application processing and evaluation details, award allocation and distribution, and reports.
Collaborate with other organizational teams to meet program needs.
Invoice and maintain financial accounts for assigned programs and assist with financial reporting.